Location – Hybrid (Dublin city centre)
Work model – Hybrid (Currently Remote)
Working hours – 37.5 hours, shifts between Mon - Fri 7am - 7pm shift
Language - German
Responsibilities:
Provide Information on Pension Payments
· Handling requests on missing payments
· Providing information on previous payment
· Provision of information on cheques
· Provision of movements carried out
Provide information on payment methods
· Provide consultancy concerning the most efficient methods of payments available
· Provide customers with information on the choice of payment methods
· Process changes to instructions regarding payment tools
Handle questions on international payments
· Process changes of personal data and customer addresses
· Process changes on payment preferences
· Handle enquiries on payment methods, Western Union and cheque payments.
· Handling queries relating to proof of life procedures
Requirements:

• Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
• Excellent knowledge of Microsoft Office products
• Ability to function in a fast-paced environment where standard of quality and timeliness are established
• Ability to speak, read and comprehend required language(s), including English and possess good verbal communications skills
• Ability to deliver information at customer’s knowledge level in an understandable manner
• Strong interpersonal skills and ability to think independently and follow through effectively

Benefits:

• Career Development
• Training and access to the Wellness Programme
• Employee Engagement Initiatives & Committees
• Employee Assistance Program (EAP)
• Hive Medical Cash Plan
• PRSA and Bike-to-Work Scheme
• Tax Saver Tickets
• Be part of a great, friendly, and diverse team

Application Instructions
- If you apply for this position, Recruit.ie, our parent company, will use your profile to create a candidate account on Recruit.ie. We will then submit your CV and cover letter on your behalf for the job listed on the Recruit.ie Jobs Board provided your profile is deemed suitable.
Please find the job link here: https://www.recruit.ie/job-detail/dublin-ireland-covalen-solutions-job2518
- You will receive a confirmation message from us once we apply on your behalf.
- If you wish to withdraw your application at any time, please let us know, and we will ensure your application is removed in accordance with GDPR regulations.
Thank you for considering this opportunity with our client.
Job Type: Full-time
Work Location: In person