We are Uisce Éireann. Every day, we are responsible for the delivery of secure, safe, and sustainable water services for the people of Ireland. As Ireland’s national regulated water utility, our vision is a sustainable Ireland where water is respected and protected, for the planet and all the lives it supports.


Our purpose at Uisce Éireann is to rise to the challenge of delivering transformative water services that enable communities to thrive. That means we are proud to take on the responsibility of protecting our water supply and passing on a safe and secure water system to a rapidly growing population and empowering Ireland’s social and economic growth.


So, we’re passionate about helping our people to do the best work of their lives, to enable them to make a positive difference to communities all over Ireland. Our aim is to attract and develop talented and skilled people with diverse backgrounds and an evolving range of expertise and insight. We believe that such a strong workforce will help us achieve our goals and allow us to continue investing in, and advancing, Ireland’s water services.


The Role:
Uisce Éireann IT (UÉ IT) provides IT services and support to the wider Uisce Éireann business, and across the Local Authority user base.
The IT-OT (Operational Technology) team houses the Operational Technology skills necessary to ensure the implementation and availability of all IT-OT applications and infrastructure, including hardware, networks, data center and disaster recovery. The IT-OT team plan and manage technical OT projects to renew and update the underlying OT infrastructure and safeguard UÉ OT systems by implementing robust security standards such as the Network and Information Systems Directive. The team play a critical role in the operation, integration and connectivity of systems such as the National Telemetry System, Leakage Management System, Operational Data Store and Enterprise Data Historian. The team manages and maintains these systems as befitting UÉ designation as an Operator of Essential Services.
Reporting to the IT-OT Operational Support Lead, the IT-OT Operations Analyst is part of a team that provides IT support to the National Operations Management Centre (NOMC), and the integration of telemetry, SCADA, leakage and historian systems and data with the mainstream IT estate.


Main Duties and Responsibilities:

• Work within a team of skilled IT-OT technical professionals as part of the OT Operations team promote cross-functional collaboration with a strong awareness of the role of the team within the wider IT function.
• Implement the OT systems patching, upgrades and required system changes required to maintain the security, stability and operation of OT systems and networks.
• Support the Operational Support Lead with ensuring compliance with cybersecurity compliance requirements and best practice in line with the Network and Information Systems Directive (e.g: NIST Controls, CIS Hardening, IEC 62443 etc).
• Monitor the Service Desk for OT related activities to ensure they are allocated to the correct resolver group / team member and that completion is monitored and measured to demonstrate compliance of SLAs.
• Deliver efficiencies across multiple interdependent time-series system implementations.
• Strong understanding of the OT team’s responsibilities. Play a key role in ensuring the delivery of time-series data into the National Telemetry System, Leakage Management System, Operational Data Store and Enterprise Data Historian.
• Support and deliver a migration path for legacy systems into the National Telemetry System and collaborate with key stakeholders to manage deprecation and decommissioning.
• Support the IT and OT requirements of the National Operations Management Centre.
• Ensure the appropriate standards, processes, procedures, and tools are applied throughout the Operational Technology life cycle.
• Raise risks and issues to the IIT-OT Operational Support Lead as required.
• Assist in the implementation of the Uisce Éireann Telemetry Strategy as a key contributor for Uisce Éireann IT, Asset Operations and Asset Management through the Telemetry Programme’s work streams.
• Support in management of IT-OT legacy systems as required.
Participation in On Call Rota and flexibility for out of hours work as required. Other duties as required from time to time.

General Duties and Responsibilities

• Collaboration with key internal stakeholders across the UÉ business, including but not limited to;
• Other IT-OT pillar Managers and Leads
• Wider IT Teams
• Teams across the Business Units (e.g. Asset Operations, Asset Management)
• Responsible for promoting and delivering health and safety commitments across UÉ and its supply chain, reinforcing positive behaviours and delivering health and safety objectives and requirements to the highest industry standards.
• Support the delivery of the Uisce Éireann Transformation Programme, driving results required within the Directorate and supporting organisation-wide objectives.
• Other duties as required.

Knowledge, Skills and Experience:

• Relevant experience in an IT, OT, or Control and Automation environment is desirable.
• Understanding of standards such as, the OT Security Standard and system change management standards is advantageous.
• Experience in operating business critical OT applications including infrastructure, operating systems and software, understanding the evolving role of Operational Technology and its growing convergence with IT is desirable.
• Relevant third level qualification and or accreditation is desirable
• A minimum of 3 years experience in the water, utilities or similar industries is desirable and or relevant experience
• Ability to develop and maintain effective partnerships with key stakeholders internally and externally
• Proven track record with dealing with complex issues, proactively and in a timely fashion along with the ability to communicate information to others
• Highly motivated individual, working to the highest professional standards and with proven ability to deliver results within a team
• Strong analytical skills and ability to identify and analyse problems and potential improvements, and propose and implement solutions
• Demonstrate adaptability and the ability to change focus and direction in line with business strategy and requirements
Proactively identifying new areas of improvement and using newly gained knowledge and skill on the job

*Please be advised that if successful you will be placed on the salary range based on your skills and experience. Please note the Market reference point (midpoint) of the range is generally the upper end of the offer where someone is deemed to be fully competent to take on the duties of the role, and leaves room for the employee to progress through the pay range as their experience develops further.


Uisce Éireann is an equal opportunities employer.


We are committed to providing a diverse and inclusive place of work and have a robust strategy and framework called ibelong to enable this. We are an equal opportunity employer and through our recruitment process we welcome and encourage applications from interested and suitably qualified individuals regardless of gender, age, racial or ethnic origin, membership of the traveller community, religion or beliefs, family or civil status, sexual orientation/gender identity or disability.