Established in 2007 and headquartered in Claremorris with Regional Offices in Tullamore, Galway and Cork, Electric Skyline is a leading-edge electrical contracting & consultancy company at the forefront of the Lighting and Utility Services sector in Ireland.
Electric Skyline provides lighting solutions throughout all 32 counties and maintain in excess of 200,000 public lights across 14 Irish local authorities. Electric Skyline is the largest dedicated Sports Lighting Contractor in Ireland. Our team are highly experienced in Public Lighting, Sports Lighting, Solar PV and EV chargers.
Our Vision is to be the recognised leader in empowering communities to thrive whilst preserving our environment.
Safety is a priority in all our projects. We pride ourselves on an excellent Safety Record and we continuously work towards company improvements and initiatives to maintain our excellent Health, Safety & Environment record. Health, Safety and Environment are at the forefront when planning and carrying out all work activities.
Job Summary:
Reporting to the Commercial Director, the IT Support Technician is responsible for providing technical support and assistance to all users within Electric Skyline nationally.
This role involves setting up and managing hardware, troubleshooting technical issues, and ensuring the smooth operation of IT systems and devices, with a particular focus on Microsoft 365, especially Share Point.
Responsibilities:
Hardware Management:
Set up and configure computer systems, peripherals, and other IT equipment.
Install and maintain operating systems and software applications.
Troubleshoot hardware issues and replace faulty components as needed.
Onsite severs management
Software Support:
Provide technical support for various software applications, including Microsoft Office Suite, productivity tools, and specialised software used in-house.
Assist users in resolving software-related problems and errors.
Install and update software packages.
Microsoft 365 Expertise:
Have a deep understanding of the Microsoft 365 ecosystem, including Share Point, Teams, One Drive, and other components.
Provide technical support and training related to Microsoft 365 applications.
Assist in managing Share Point sites, permissions, and workflows.
User Support:
Respond to user enquiries and provide timely assistance with technical issues.
Diagnose and resolve level 1 and level 2 technical problems.
Document and track technical support incidents.
Peripheral Management:
Set up and configure various peripherals for users, including, mobile phones, tablets, desktops, laptops etc
Ensure compatibility between peripherals and user devices.
Ensure all required software is available on peripherals.
Troubleshoot peripheral issues, such as connectivity problems, driver conflicts, and hardware malfunctions.
Provide technical guidance to users on the proper use and maintenance of peripherals.
Manage IT Assets Database
IT Projects:
Participate in IT projects as needed, assisting with implementation and testing.
Contribute to process improvement initiatives.
Service Provider Support:
Monitor and liaise with our IT Service Providers.
Manage fixed and mobile broadband services and provide onsite assistance.
Qualifications and Skills
Bachelor's degree in Computer Science, Information Technology, or related field preferred.
Strong technical skills and experience with computer hardware, software, and peripherals.
In-depth knowledge of Microsoft 365, especially Share Point.
Minimum 3 years experience in a similar role with a proven track record.
Excellent troubleshooting and problem-solving abilities.
Strong customer service orientation and interpersonal skills.
Ability to work independently and as part of a team.
Additional Requirements
Certification in Microsoft 365 or related technologies is a plus.
Knowledge of IT security best practices is desirable.
Job Type: Full-time
Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person