Respectfully, we do not require the assistance of recruiters at this time. Calls and emails will be screened at switch.


About Medserv:
Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons. physicians, anaesthetists, radiologists, and pathologists from all major hospitals throughout Ireland and the UK.


Role Overview:
Medserv are seeking an enthusiastic, passionate and driven IT Support Technician, joining our IT Department. The team is growing, and we are seeking someone to join our Dublin operation. The role will have the candidate take responsibility for supporting both our staff and customers using our bespoke systems. From hardware set up/management to ticket support, you will be a key support technician to our teams across the business.


Duties and Responsibilities:

• Deploy new hardware, desktops and laptops, as well as the software on them
• Creating Account log ins and providing ongoing IT support to the office
• Dealing with Level 1 support tickets, and local support issues
• Perform manual system interactions (such as ones that require database interactions);
• Resolve users' computer issues; system issues and hardware issues
• Analysing the root cause behind questions and complaints, identifying patterns and solving problems and liaising with our developer team when necessary
• Run reports and queries directly on the database.
• Parse and process data using excel
• Participate in and contribute to a dynamic IT team
• Assist with Azure troubleshooting and management

Requirements & Skills:

• Be a self starter and quick learner with a willingness to learn new things to help with your job
• Prior experience with Microsoft 365
• Be passionate and knowledgeable about computers and technology
• Be an excellent problem solver
• Have a professional manner when dealing with users and customers
• Some experience with programming, scripting languages and/or SQL would be a plus

Compensation and Benefits:

• Health insurance
• Life Assurance
• Gym membership
• Pension contribution
• Company bonus
• Flexi-start
  
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Dedicated EAP provided by Health Assured
• Additional length of service allowance
• Maternity & Paternity leave (T's & C's apply)
• Professional development support
• Healthy food with comfortable on-site recreational facilities
• Access to bike to work scheme and tax saver ticket scheme
• 35-hour working week compensated at a 40-hour week
• Workcation options

Additional Information:

• This is a full-time position based in our Dublin office
• All offers of employment are subject to a valid work permit
• Role commences immediately

Due to the high volume of applications we are receiving for this position; we would ask you to please ensure you answer the 3 short questions upon applying.