Ireland Job Openings
Capita
Operations Manager
Little Island Roads
FULL TIME
September 6, 2024
This is a hybrid role, working between your home and our Little Island office.
This role is 40 hours per week.
Job title:
Operations Manager
Job Description:
The role of an Operations Manager is to develop, lead and manage a team to deliver an effective and profitable operational unit on behalf of our client in line with commercial and contractual agreements, creating a positive working environment, where we can delight our customers.
Your duties and responsibilities will include:
- Motivating and effectively managing allocated Team Managers within the unit to ensure delivery of the unit business plan
- Working with Resourcing and L&D to define specific recruitment and training needs
- Executing a well-defined Communication and Engagement model to ensure all teams understand the performance of our business
- Instilling Capita and client specific cultural values and behaviours
- Ensuring delivery of Client KPIs including day to day service levels and quality and compliance measures
- Identifying and highlighting further opportunities for service and process improvements
- Achieving productivity targets including attendance and attrition
- Being an active member of any client forums and internal sessions
- Responsibility of Conduct/Absence/Performance issues which escalate above the accountability of a Team Manager
- Lead customer & people strategic development plans, whilst owning the liaison with the relevant internal & external stakeholders
- Develop, implement & communicate glide paths & strategic plans to deliver operational improvement plans
- Own client WBR meetings for your designated areas including reporting, meeting attendance, performance communication, actions & follow up
- Support move to a Hybrid working environment through initiatives, reporting & communication
- Manage client expectations in line with contractual agreements
- Understand client goals and manage these in tandem with contractual KPIs
- Support change process to deliver on client or Capita driven changes
- Utilise Lean Sex sigma tools to deliver on efficiencies in operating processes.
To be considered, you will have the following skills and experience:
- Excellent leadership, people management, communication and influencing skills at a senior level
- Ability to engage with all hierarchy levels
- High impact presentation skills
- Ability to demonstrate achievement of results e.g. business improvements, cost savings, people engagement & attrition reduction
- Effective stakeholder management
- Excellent analytical and problem solving abilities
Information queries can be sent to CCSCareers@capita.com
Location:
Little Island,
Ireland
Time Type:
Full time
Contract Type:
Permanent
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