Receptionist
Agency support not required for this role
About Pepper Advantage Ireland:
Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €30bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.
As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and South East Asia, we employ over 3,500 people and have over €40bn in assets under management.
About this role: The purpose of the Receptionist in Pepper Servicing Centre is to provide reception management and administrative support to the Pepper Servicing Centre Shannon as required.
Location: Shannon
Permanent/Full time
Key Responsibilities
Reception Management

• Point of contact for visitors, new hires, temps, contractors and delivery personnel
• Set-out meeting rooms in advance of meetings
• Organise catering for meetings as required
• Book Boardroom on behalf of employees
• Coordinate travel requirements for Pepper Servicing Centre
• Liaise with Westpark’s reception and facilities team in relation to visitors, deliveries etc
• Organise carparking and access cards for new hires
• Redirect telephone calls to relevant employee/department
• Support site visits as required
• Manage various keys and visitor cards
• Point of contact for our Dublin office’s Receptionist and EA

Administrative Support for Operations

• Admin support to Director of Operations & Shared Services - duties including diary management, preparing meeting agendas, updating spreadsheets, coordinating expenses etc
• Taking meeting minutes and documenting actions, follow up on actions progress
• Ad hoc admin support to other Exco members and Managers as required
• Transcribe meeting notes from multiple sources
• Maintain department organisation charts
• Assist with Power Point presentations
• Collate information for communications such as Pepper Newsletter
• Process invoices, EFTs and cheque requisitions
• Stationery and break room stock maintenance
• Assist with organisation of office events
• Assist Office Manager as required

Skills & Experience

• Leaving Certificate or equivalent
• Previous experience operating as a receptionist in a fast paced, professional environment

Key Performance Indicators

• Accuracy and efficiency of administration
• Documents are produced within a timely manner and meet deadlines
• Documents meet corporate branding requirements
• Accuracy, timeliness, and relevance of communications
• Efficiency of payment process and turnaround times
• Achievement of goals as set for each task
• Feedback from employees and visitors to the Pepper Servicing Centre
• Compliance with Health & Safety requirements
• Training conducted and feedback from same

Competencies

• IT Knowledge
• Communication – Interpersonal & Written Skills
• Customer Service & Commercial Awareness
• Organisational Skills
• Presentation Skills
• Task Management
• Accuracy & Quality
• Analytical Thinking

Pepper is an equal opportunity employer.
Role Profiles are subject to change in line with business needs.
For more information on this role please email recruitment@peppergroup.ie
Job Types: Full-time, Permanent
Additional pay:

• Yearly bonus

Benefits:

• Company events
• Company pension
• Employee assistance program
• On-site parking
• Private medical insurance
• Wellness program

Schedule:

• Monday to Friday
• No weekends

Work Location: In person