Reservations Agent – The Gibson Hotel
We have a fantastic new vacancy for Reservations Agent in the excellent Gibson hotel.
Objective of the Role
Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.
Key Duties and Responsibilities

• Manage Guests reservations via telephone, on-line and third-party websites.
• Handle all guest queries in a helpful and timely manner.
• Ensure expectations are set correctly and met to the highest standard in advance of the guest’s stay.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Generate daily, weekly, and monthly reports.
• Assist with groups management.
• Attend all scheduled meetings as required.
• Be familiar with nearby events.

Requirements:

• 1-2 years’ experience in a similar role with a Reservations System, Opera Cloud would be an advantage.
• A knowledge of revenue and rate management is desirable, but not necessary, training will be provided.
• Group reservations experience would be an advantage, but not necessary, training will be provided.
• Excellent customer care skills.
• Excellent command of the English language both written and oral is essential.
• Excellent computer skills, efficient and systematic work procedures.
• Ability to cope well under pressure.
• Highly motivated, and a team player.

About our culture:
Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.
We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
Job Types: Full-time, Permanent
Pay: From €12.70 per hour
Benefits:

• Employee discount
• Food allowance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person