Ireland Job Openings
Kilkea Castle Estate & Golf Club
Reservations Agent
Castledermot
September 5, 2024
Reporting to Reservations Manager, we are now looking to expand our reservations team with the addition of a Reservations Agent.
Responsibilities
- To answer reservation calls in a timely and courteous manner and to respond to email enquiries
- To record reservation information accurately
- To inform other departments of VIP arrivals and special requirements
- To record and process deposit information and payment for prepaid bookings
- To use up-selling techniques and promote hotel facilities
- To make bookings for F&B outlets during the reservation process
- To ensure that booking details are accurate prior to guests’ arrival
- Fluent English and excellent communication and written skills
- Excellent interpersonal skills with a friendly & outgoing personality.
- Excellent attention to detail.
- The ability to thrive under pressure.
- To fit seamlessly into a very busy and successful sales office and be a team player
- Experience with Hot Soft as a PMS would be an advantage but is not essential as full training will be provided
- To undertake any reasonable request made by the Reservations Manager
- Competitive salary reflecting the importance of the role
- Meals whilst on duty
- Employee Recognition
- Free car park
- Gym membership
- Employee Wellbeing and Assistance Programme
- Continuous training & development
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