Ireland Job Openings

Kilkea Castle Estate & Golf Club

Reservations Agent

Castledermot

September 5, 2024

Since re-opening in 2017, Kilkea Castle has become one of the foremost 4 Star hotels in Ireland. With our stunning 12th Century Irish Castle acting as the centre point for our offering, we continue to provide a spectacular backdrop for all guests. The Kilkea Castle is a wonderful combination of elegance and modern-day luxury.
Reporting to Reservations Manager, we are now looking to expand our reservations team with the addition of a Reservations Agent.
Responsibilities
  • To answer reservation calls in a timely and courteous manner and to respond to email enquiries
  • To record reservation information accurately
  • To inform other departments of VIP arrivals and special requirements
  • To record and process deposit information and payment for prepaid bookings
  • To use up-selling techniques and promote hotel facilities
  • To make bookings for F&B outlets during the reservation process
  • To ensure that booking details are accurate prior to guests’ arrival
Requirements
  • Fluent English and excellent communication and written skills
  • Excellent interpersonal skills with a friendly & outgoing personality.
  • Excellent attention to detail.
  • The ability to thrive under pressure.
  • To fit seamlessly into a very busy and successful sales office and be a team player
  • Experience with Hot Soft as a PMS would be an advantage but is not essential as full training will be provided
  • To undertake any reasonable request made by the Reservations Manager
Our promise to you
  • Competitive salary reflecting the importance of the role
  • Meals whilst on duty
  • Employee Recognition
  • Free car park
  • Gym membership
  • Employee Wellbeing and Assistance Programme
  • Continuous training & development

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