Location: On site / Dublin, Ireland
Permanent / Full Or Part-Time
Sector and subsector: Hospitality | Reservations
Salary: Competitive Salary

The Merrion, one of Dublin’s finest luxury hotels is recruiting for a Full Time Reservations Agent.


Centrally located in Dublin within easy reach of public transport, this role will offer you the opportunity to work in a beautiful hotel where the highest of standards are in place and where you have all the tools you need to do your job. Working alongside an experienced team, you will be offered plenty of training. This is a really rewarding role on a team where you can be assured of a warm welcome!


Your role as Reservations Agent will include:


1. Answer incoming calls & emails and assist with reservations, confirmations, room need requests, and questions.
2. To have full knowledge of all rates, packages and promotions applicable to The Merrion.
3. Ensure the reservations being entered into the PMS system are accurate and to the correct standard.
4. Communicate information to other departments with information that pertains to them.
5. Check arrival lists and double check that all special requests are followed up correctly.
6. To be able to build relationships and have confidence in converting sales and upselling.
7. Be organised and with keen attention to detail.
8. Be an excellent team player and enthusiastic in delivering excellent customer service.


Working hours are Full Time hours (39 hours per week) or Part Time hours (20 per week) ,
and days of work include Monday to Friday with some Saturday hours required.


The successful candidate will preferably have some Reservations experience in a similar hotel background, Opera PMS system experience is essential.
They will have strong communication skills, be passionate about delivering exceptional service to our guests, fluent in both spoken and written English, and enjoy contributing in a positive way to The Merrion Culture.
Flexibility in response to guest and business needs is required, no two days are the same!


Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:

• Free English classes
• Excellent classroom and online training for all roles
• Competitive pay rates
• Free hot meals on duty
• Free cleaning of company provided uniforms
• Birthday gifts and Service Awards
• Subsidised taxi travel: we contribute up to €20 of your taxi fare for travel to or from work outside usual public transport times
• Travel and Bike to Work – Tax saving Schemes, discounted parking in the city
• Safe scooter and bike parking facilities
• Health and Dental Insurance payments
• Contributory Pension Plan from the day you start work, including Death in Service benefit
• Increased holiday entitlement with length of service
• Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
• Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
• Free Employee Assistance Programme – free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members

About The Merrion
The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.


If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.