About Dylan:

For nearly two decades, Dylan Hotel, a member L.V.X. Preferred Hotels & Resorts, has been making a mark on the Dublin luxury hospitality scene.

A historic building with a contemporary spirit, Dylan is Dublin’s only five-star boutique hotel. It is independently owned and is soulful and luxurious. It is a refined hideaway within the city centre, offering exceptional accommodation with thoughtful hospitality.

About the Job:

An opportunity has arisen for a Reservations Agent to join our Reservations team.

About you:

• Excellent command of English Language, both written and oral.
• Ability to focus and multitask, to use time efficiently; prioritise and organise work.
• Ability to work well under pressure.
• Ability to work cohesively with other departments and other team members.
• Ability to convey a professional image and personality exuding confidence and leadership skills.
• Ability to interact and engage with all guests in a pleasant manner.
• Ability to understand and respond appropriately to guest enquiries and needs while remaining calm and courteous and provide accurate and correct responses.
• Ability to provide clear and pleasant telephone communication in English with proper grammar.

The main duties and responsibilities of this role are:

• As a Reservations Agent, you will be the first point of contact for our guests, representing the Reservations Department in a friendly, energetic and professional manner by telephone and email consistently delivering a Five-Star level of service to our guests in a fast-paced environment.
• You will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed guest expectations.
• To manage the Reservations mailbox.
• Focus on Group Rooming Lists and Inputting all rooms whilst upselling.
• To have full knowledge of the Rate Structure, including the various packages on offer.
• To liaise directly with all hotel reservation enquiries, from quotation, to confirmation, to arrival.
• Ensure all reservations are entered correctly into the system.
• To deal with our Tour Operators regarding bookings made and pre-payment required.
• To use up-selling techniques and promote hotel facilities.

Hotel Awards:

• Certified Great Place to Work.
• Failte Ireland Employer Excellence Award.

Extra Benefits:

• Continuous training and development.
• Career progression opportunities.
• Meals on duty.
• Cycle to Work Scheme.
• Refer a friend scheme.
• Employee Assistance Programme.
• Discounts at other Preferred Hotels.
• Wellness and Social Events.