We have an exciting opportunity for a Trainer to join our Uisce Eireann account on a full time permanent basis.

This role is based full time on-site in our Little Island office.

Knowledge of the Uisce Eireann account is a requirement for this role.
Job title:
Trainer
Job Description:
You will:
Facilitate delivery of high quality and engaging learning events, coaching and training on Client/Capita systems, processes & policies, customer service & communication. Assess employee skill levels and identify training needs

Some of your duties and responsibilities will include:

• Facilitate effective knowledge transfer across multiple accounts and services
• Deliver personalised coaching to meet additional knowledge and context requirements
• Ensure learner journeys, live sessions and wrap around activities are effective, engaging and delivered in line with approved standards
• Use learning analytics to shape delivery, learning direction, interventions and to personalise learning journeys
• Test and assure content and proactively contribute to the design, review and modernisation of learning activities
• Make effective use of the available tech stack to enable facilitation of effective, tech enabled learning solutions
• Undertake the professional development required to maintain technical competence, remain current on industry thinking and to develop knowledge of specific learning differences and neurodiversity to support learners, and continuous improvement in learning

You'll have the following skills and experience:

• Knowledge of the Uisce Eireann account
• Working knowledge and experience in relevant technical field
• Confident communicator with ability to transfer knowledge clearly and concisely and to adapt style for different communication methods
• Adapts positively to changes in priorities, competing and conflicting demands, changes in priorities and new ways of working
• Ability to analyse and interpret regulations and complex procedures
• Previous experience analysing learning data as a tool to shape and inform learner journeys
• Experienced learning facilitator with previous training or coaching experience
• High level knowledge of digital learning technology

This role is open to internal employees of Capita who have prior experience of working on the Uisce Eireann account.

If this role sounds of interest, please click on the apply button and attach your CV for consideration.

Location:
Little Island,
Ireland
Time Type:
Full time
Contract Type:
Permanent