Ireland Job Openings
HubSpot
UK/I Customer Support Specialist
Dublin
FULL TIME
November 5, 2024
POS-P192
As a Customer Support Specialist, you will work directly with Hub Spot customers across phone, chat, and web channels to resolve product-related queries as a trusted advisor. You'll deliver a human and proactive support experience, applying creative problem-solving to help customers optimise their use of Hub Spot tools and grow their businesses. Collaboration within a dynamic team environment will foster a positive, inclusive culture where continuous learning and feedback are encouraged.
We're a hybrid team, with this role being open in our Dublin office, Berlin office, with remote and flex options for both Germany and Ireland.
This role is a full-time position.
We are looking for people who:
We're a hybrid team, with this role being open in our Dublin office, Berlin office, with remote and flex options for both Germany and Ireland.
This role is a full-time position.
We are looking for people who:
- Are fluent in English
- Have a minimum of 1 year of experience in a customer support or technical support role, preferably within a software or technology company
- Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries
- Are adept at understanding and using product documentation to resolve customer issues effectively
- Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes
- Apply business acumen to customer situations to proactively identify challenges and opportunities
- Remove technical barriers for customers and guide them through various tools within Hub Spot
- Independently utilise support resources and tools to comprehend new and technical information
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At Hub Spot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as Hub Spot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.
India Applicants: link to Hub Spot India's equal opportunity policy here.
About Hub Spot
Hub Spot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the Hub Spot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, Hub Spot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, Hub Spot was founded in 2006. Today, thousands of employees across the globe work remotely and in Hub Spot offices. Visit our careers website to learn more about the culture and opportunities at Hub Spot.
By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Hub Spot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Hub Spot's use of your personal information.
If you need accommodations or assistance due to a disability, please reach out to us using this form . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At Hub Spot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional Hub Spot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as Hub Spot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here.
India Applicants: link to Hub Spot India's equal opportunity policy here.
About Hub Spot
Hub Spot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the Hub Spot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, Hub Spot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, Hub Spot was founded in 2006. Today, thousands of employees across the globe work remotely and in Hub Spot offices. Visit our careers website to learn more about the culture and opportunities at Hub Spot.
By submitting your application, you agree that Hub Spot may collect your personal data for recruiting, global organization planning, and related purposes. Hub Spot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Hub Spot's use of your personal information.
New Job Alerts
Fitzgeralds Accountants Limited
Qualified Practice Accountant / Senior Auditor
Maynooth
FULL TIME & PART TIME
November 20, 2024
View Job Description
Muiriosa Foundation
Residential Leader Permanent Part-Time Contract Laois Region
FULL TIME & PART TIME
November 20, 2024
View Job DescriptionHilton Dublin Charlemont
Director of Sales & Marketing
FULL TIME
November 20, 2024
View Job Description
Rangam Infotech Pvt Ltd
DevOps Cloud Engineer
Limerick
FULL TIME
November 20, 2024
View Job DescriptionLooking for similar job?
Decathlon Ireland
Digital Customer Support Assistant (Dublin)
Dublin
FULL TIME
October 4, 2024
View Job Description
Valsoft Corporation
Managing Director (MD) UK/Ireland
FULL TIME
November 7, 2024
View Job Description
DFDS UK & Ireland
Senior Admin Stocks / Customer Support Coordinator
Rathcoole
October 10, 2024
View Job DescriptionSee What’s New: HubSpot Job Opportunities
HubSpot
Senior Software Engineer I, GDP Product Platform
Dublin
FULL TIME
October 21, 2024
View Job DescriptionNew Job Alerts
Fitzgeralds Accountants Limited
Qualified Practice Accountant / Senior Auditor
Maynooth
FULL TIME & PART TIME
November 20, 2024
View Job Description
Muiriosa Foundation
Residential Leader Permanent Part-Time Contract Laois Region
FULL TIME & PART TIME
November 20, 2024
View Job DescriptionHilton Dublin Charlemont
Director of Sales & Marketing
FULL TIME
November 20, 2024
View Job Description
Rangam Infotech Pvt Ltd
DevOps Cloud Engineer
Limerick
FULL TIME
November 20, 2024
View Job Description