Ireland Job Openings
CBRE
Workplace Experience Receptionist
Dublin
FULL TIME
October 9, 2024
Reception:
- Greet office visitors and ensure they are properly checked in (i.e. Visitor Lanyards)
- Proactively provide resources to office visitors, connecting them with Wi-Fi info, offering refreshments, answering questions, and arranging transportation for candidates after their interviews
- Work with Corporate Security to plan for the arrival and smooth check-in experiences for VIP and event guests
- Work with company hosts and internal partner teams (e.g. Corp Sec, Events) to ensure adherence to company visitor policies
- Inspect reception equipment to ensure good operating condition (i Pads, parking validation machines, screens, telephones, etc.)
- Order and restock office supplies as needed
- Maintain a clean, neat, and orderly appearance of the reception area at all times
- Store luggage and coats using site protocol
- Validate parking and support relevant parking equipment as applicable
- Create, maintain, and update a file of services including transportation sources, accommodations, and referral contacts
- Ensure approved music playlists are being used
- Manage all approved literature or magazines in the reception area
- Manage any swag or company anniversary pins provided to employees as required
- Manage incoming mail and provide assistance with outgoing mail as needed
- Ensure relevant invoices are submitted in a timely manner
- GSuite Proficiency
- Ensure prompt and positive responses aligned with company expectations of customer support and protocol for office incidents and requests
- Ensure all Jira tickets are answered within the SLAs, respond to and manage all tier 1 tickets, and ensure tier 2 and tier 3 Jira tickets are appropriately triaged within the SLA
- Monitor the #workplace Slack channel and respond to site-specific questions
- Monitor the #[OFFICE] Slack channel and respond to workplace questions
- Respond to ad hoc Slack notifications from employees about workplace or site-specific questions, redirecting to appropriate resources or channels as necessary
- Act as a point of contact for employees seeking help navigating all aspects of their workplace, both in person and by email/Slack
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