Workplace Experience Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Dublin.
The successful candidate will be responsible for being at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. In this role, you will provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.

Role Summary

• Display a warm, friendly, professional greeting to all colleagues and visitors
• Proactively engage and introduce themselves throughout the workplace
• Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues
• Maintain all location and service information, including neighbourhood guides and colleague communications
• Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory
• Respond to all colleague requests and complaints promptly in a friendly and professional manner; maintains accurate records of service requests and status
• Provide coordination and support for delivery of Colleague Workplace Services including, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support
• Responsible for always maintaining awareness of the colleague workspace; when applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly
• Utilize and maintain integrity of databases and other digital tools associated with service delivery, as requested
• Follow security and emergency procedures as defined for the property; respond to emergency situations in a calm, efficient manner; summon appropriate assistance and make appropriate notifications in accordance with operating procedures
• Curate and administer of the Host platform and client materials customized to meet to the full Host experience; ensure client and company materials comply with client and company brand guidelines
• Performs other duties as assigned

Experience Required:

• Previous experience of people management and related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential
• Demonstrated ability to deploy and maintain a consistently high quality of service at scale
• Excellent writing and verbal communication skills
• Personable and collaborative with a track record of working successfully across teams
• Warm and engaging demeanour with ability to assess circumstances, empathize and offer help
• Ability to respond effectively to the most sensitive issues