Israel Job Openings
Altera Digital Health Inc. Israel
Associate Technical Support Consultant
November 8, 2024
Associate Technical Support Consultant
Altera Digital Health
Be'er-Sheva
Altera Digital Health is looking for an enthusiastic Associate Technical Support Consultant to join our innovative global team. This is an exceptional opportunity to launch your career within a leading digital healthcare company, gain hands-on experience, and grow your skill set through structured training and professional development. You'll collaborate with long-term clients, build professional relationships, and tackle unique challenges. If you're ready to embark on an exciting career journey, apply today!
What Can We Offer You?
Major Job Responsibilities:
Role Requirements:
Working Arrangements:
Altera Digital Health
Be'er-Sheva
Altera Digital Health is looking for an enthusiastic Associate Technical Support Consultant to join our innovative global team. This is an exceptional opportunity to launch your career within a leading digital healthcare company, gain hands-on experience, and grow your skill set through structured training and professional development. You'll collaborate with long-term clients, build professional relationships, and tackle unique challenges. If you're ready to embark on an exciting career journey, apply today!
What Can We Offer You?
- Comprehensive Benefits: Enjoy private medical cover and a range of other benefits.
- Competitive Salary: We offer a salary package that is aligned with current market rates.
- Flexible Working Arrangements: Balance your work life with options for remote and office work.
- Career Progression: Benefit from structured career growth opportunities, including mentorship and training programs.
Major Job Responsibilities:
- Utilize your skills in Windows Server and Azure to troubleshoot and resolve technical issues.
- Diagnose and address complex customer queries using our ticketing system, covering system configurations, product functionality, and bug/enhancement issues.
- Track and document incoming support requests, ensuring accurate notation of customer problems or issues.
- Liaise with our product development team to suggest improvements and identify potential problems with existing designs.
- Stay current with emerging technologies, design changes, and new products.
- Provide top-notch support to our Australian clients, ensuring tickets are handled with priority.
- Troubleshoot challenging technical issues and develop effective solutions.
- Efficiently manage queries within the digital healthcare space, ensuring timely and accurate resolutions.
Role Requirements:
- Bachelor's degree in computer science or a related field.
- A strong passion for technology, an eagerness to learn and a proactive attitude.
- Excellent knowledge of Windows Server.
- Prior experience in a similar support role, including ticket handling and troubleshooting, is a plus.
- Experience with healthcare products in a support environment is desirable but not required.
Working Arrangements:
- Standard workweek or as defined by assignment requirements.
- Flexibility to work in a standard office environment or remotely.
- Availability for after-hours, on-call support, and holidays as needed.
- Expect on-call and after-hours work during peak times, including end of month/quarter/year; during these times, PTO is limited to meet business needs.
We regret to inform you that this job opportunity is no longer available as it has expired
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