Israel Job Openings
Wolt
IT Service Desk Lead, On-site
Tel Aviv-Yafo
FULL TIME
November 11, 2024
Company Description
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. We were founded in 2014 and joined forces with Door Dash in 2022 - of the 27 countries that Door Dash operates in today, 23 are with the Wolt product and brand. Our apps (i OS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you!
Are you passionate towards IT and seeking an opportunity where you can and have to make a difference? Does being part of one of Europe’s fastest growing companies excite you? If this sounds like you, then please read on!
Job Description
We are seeking an experienced IT Service Desk Lead to manage the day-to-day IT support operations across all Wolt sites in Israel. This role will not include direct management of other IT Support Technicians but will require you to be the senior technical expert on site, acting as the primary point of contact for stakeholders and local executive leadership. Your role will involve ensuring smooth IT operations, troubleshooting, and strategic alignment with business needs.
Key Responsibilities:
Qualifications
Additional Information
If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today!
What you’ll get by joining us
Rafael Rosa, Talent Acquisition Partner - rafael.rosa@external.wolt.com.
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. We were founded in 2014 and joined forces with Door Dash in 2022 - of the 27 countries that Door Dash operates in today, 23 are with the Wolt product and brand. Our apps (i OS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you!
Are you passionate towards IT and seeking an opportunity where you can and have to make a difference? Does being part of one of Europe’s fastest growing companies excite you? If this sounds like you, then please read on!
Job Description
We are seeking an experienced IT Service Desk Lead to manage the day-to-day IT support operations across all Wolt sites in Israel. This role will not include direct management of other IT Support Technicians but will require you to be the senior technical expert on site, acting as the primary point of contact for stakeholders and local executive leadership. Your role will involve ensuring smooth IT operations, troubleshooting, and strategic alignment with business needs.
Key Responsibilities:
-
Serve as the primary point of contact for IT services in all Wolt offices across Israel.
-
Lead and coordinate the resolution of complex technical issues that require escalation, ensuring a high level of service.
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Collaborate closely with local and regional leadership to communicate IT status, challenges, and solutions.
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Ensure seamless IT service desk operations, including ticket management, incident response, and IT asset handling.
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Support the integration of local IT infrastructure with global Wolt standards and practices.
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Provide onsite technical support and expertise for end-users, ensuring prompt resolution of hardware, software, and network issues.
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Facilitate communication between the local team and central IT teams to ensure alignment on priorities and service delivery.
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Assist in implementing IT service improvements, including automation and efficiency enhancements.
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Maintain IT documentation and ensure processes are aligned with company-wide policies.
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Act as a subject matter expert and mentor for junior IT staff in the Israel offices.
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Stay informed about the latest technologies and trends that can enhance IT service delivery and improve operational efficiency.
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Travel between Wolt offices across Israel to provide onsite support and ensure alignment of IT services at all locations.
Qualifications
-
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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5+ years of experience in IT support, with at least 2 years in a senior or lead role.
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Strong troubleshooting skills in various IT domains (hardware, software, networking, security).
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Experience with ticketing systems and ITIL processes (certification in ITIL is a plus).
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Ability to communicate effectively with both technical and non-technical stakeholders.
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Strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
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Proven experience working in a fast-paced, dynamic environment, with a focus on delivering high-quality IT services.
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Familiarity with IT asset management, procurement, and lifecycle management.
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Proficiency in both Hebrew and English is required.
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Previous experience working in a multinational environment is a plus.
Additional Information
If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today!
What you’ll get by joining us
- Opportunity to be part of building something exceptional, in an international environment
- Lots of learning and growth in a globally scaling tech company
- Competitive salary + long term incentive plan available
Rafael Rosa, Talent Acquisition Partner - rafael.rosa@external.wolt.com.
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!
We regret to inform you that this job opportunity is no longer available as it has expired
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