Unox, market leader in the production of high-end furnaces, certified as Great Place to Work® in Italy for the seventh year in a row, is looking for an Back office Employee to join the Customer Experience, Dealers and Distributors Team at the Vigodarzere (PD) site.
Main activities:
· Ensure accurate and timely issuing of the various documents related to the Back Office process;
· Develop and update the working procedures and guidelines related to the Back Office process;
· Schedule tasks and activities to meet Customer Service KPI’s;
· Manage calls entering the system;
· Handle customer inquiries via Phone, Email and Fax;
· Cooperate with the Finance department to resolve invoice and payment issues;
· Work closely with the Shipping department to ensure that every order is delivered on time (prepare loading plans and shipping documents);
· Accurately maintain customer data base, main registries and archives of sales contracts;
· Handle customer complaints and issue tickets related to goods returns (RMA);
· Provide customer with inventory availability.
Requirements:
· Bachelor’s degree or higher in Languages
· Good knowledge of written and spoken English and a third language such as Spanish;
· Proficiency in Microsoft Office, Outlook, and experience with SAP system is preferred;
· High customer service orientation;
· Proven problem solving, analytical and decision-making skills;
· Ability to work in team, meeting tight deadlines and maintaining quality and professionalism.
Why Unox?
· Unox invests in the growth of its employees, offering training programs and personalized development paths to help you reach your full potential;
· Opportunity to join a structured and international organization, certified Great Place to Work®.
· Opportunity to be part of a dynamic, high-tech, cutting-edge environment.
If you recognize yourself in the characteristics we are looking for and in our values - Passion, Teamwork, Result Orientation - you are the right person for us!
*The job position is open to candidates of all genders and gender identities, in accordance with the current regulations on equal opportunities. *
Contratto di lavoro: Tempo pieno, Tempo determinato
Disponibilità:

• Dal lunedì al venerdì

Esperienza:

• impiegato/a back office commerciale: 1 anno (Preferenziale)

Lingua:

• Inglese (Preferenziale)