Italy Job Openings
odoo
Customer Care Manager - Italian speaker
FULL TIME
October 25, 2024
Via Montefeltro 4, 20156 Milano MI, Italy
Are you ready to learn fast and have a real impact at our new Italian office?
As Customer Care Manager, you will represent the long lasting commercial point of contact of all your subscriptions. You ensure customers' satisfaction and make the company grow! You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works!
As Customer Care Manager, you will represent the long lasting commercial point of contact of all your subscriptions. You ensure customers' satisfaction and make the company grow! You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works!
The Customer Care Manager is a key role partnering with our customers and connecting their adoption, expansion and renewal phases. This role is supported by several teams, including the Sales Team and Account Team. You will be part of an empathetic, supportive and multicultural team.
Our Product
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READYour responsibilities
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Managing a portfolio of up to a thousand mass-market customers, developing the right balance between automation (low touch) and manual actions (high touch) depending on the context;
-
Facilitating the successful onboarding of new customers;
Reactive approach: Being the first point of contact to assist and guide your Odoo customers so that they can benefit from the best possible experience throughout their project;
- Supporting our Sales Team by identifying opportunities of development
Working at Odoo
MUST HAVE
- Fluent in Italian (C2) and English
- Italian work permit
- 1 to 3 years of exp. in IT/Sales
-
Strong relational, communication and
analytical skills - Solution-oriented approach
- Proactivity and adaptability in order to deal successfully with everyday situations
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Strong organizational skills: you will have up to 1000 subs to manage!
NICE TO HAVE
- Smart, ability to learn quickly
- Ability to work in a dynamic, fast-paced and competitive environment
- Passion for IT
- Additional languages like French or German
WHAT'S GREAT ABOUT THIS JOB ✨
Get the chance to be part of the first Customer Care Manager of the new Odoo subsidiary- You'll be the first point of contact with our customers who took a self-subscription
- Expand your knowledge of various business industries
- Deal with various stakeholders: SME's, CEOs, CFOs, CTOs
- Working with the best ERP on the market in a broad range of industries
- Great team of smart people, in a friendly and open culture
Competitive salary
A full-time positionwithy an attractive salary package
Go global
Connect with Odooers around the world & even apply to another position in one ofour 19 offices following our Erasmus program!Sponsored events
A small explanation of this greatfeature, in clear words.
Company culture
Young, dynamic and international environmentWork life balance
Flexible working hours, work from home benefit(2 days/week)
Eat and drink
Coffee, tea, fruit and snacks are provided
At Odoo, we are committed to a diverse, inclusive, and authentic work environment. So if you're interested in this position, but your past experience doesn't perfectly match all the qualifications in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other positions.
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