About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.
About the role
Spa Fitness & Pool Supervisor is responsible for the day-to-day operations of the Spa Fitness and Pool. Manage employees and services in efficient ordering of supplies. Primary responsibility is to provide leadership, direction and supervision of staff in the daily operations of the Spa, including but not limited to gym/locker/pool and Spa membership program.

What you will do

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Provide appropriate training and feedback as well as guidance to spa team members to improve customer service experience and create unforgettable experiences for our guest. Assist in other areas of the department as needed.
• Take ownership of customers and follow up on problems to make sure to find solutions on the requests.
• Set up standard service operational procedures and train the team members.
• Supporting the Director of Spa to analyze statistics and compile accurate reports
• Managing the daily operations including personnel, finances, marketing and services offered.
• Assist the Director of Spa in setting up Fitness programs.
• Assist the Director of Spa in recruiting, grooming and appraisals.
• Respond properly in any hotel emergency or safety situation.
• Reporting any malfunction or Engineering issue to the appropriate department.
• Handling and prioritizing daily logistics to aid daily operations.
• To provide a friendly and professional service that always exceeds guest's expectations. Comply with the hotel l s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety and Lead With Care are executed accordingly.
• To comply with local legislation as required.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative.
• Manages and executes daily duties of pool/Fitness and ensure seamless operation and guest satisfaction.
• Ensure sufficient operating equipment and supplies to cater for the various business needs.

What you bring

• Excellent written and verbal communication skills in Japanese Language to prepare and deliver reports.
• Apply an ethical approach to the outcome of situations
• Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel's/Resort's objectives
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Demonstrate the ability to multi-task
• Work in a safe, prudent and organized manner.
• Require a flexible schedule in order to accomplish all major responsibilities and tasks.
Ability to conduct swim lesson in addition to personal training and stretch, and knowledge about pool.

What we offer:
• Define contribution benefit
• Yearly health checks up

Schedule & Hours:
• 40 working hours per week.
• 10 days off every month except February （ 9 days ）

• Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.