Luxembourg Job Openings
Cargolux
Officer IT Service Desk
FULL TIME
August 13, 2024
The position holder is responsible for providing 1st line support to internal organization and external customers, assisting them with server, application, workstation, networking, hardware problems and standard change requests via phone, mail, instant messaging and ITSM tool. They are expected to provide first point of contact of escalation for the 2nd and 3rd line engineers.
After having been trained on the job, they will be able to work with a certain level of autonomy.
They have the duty to provide activity analysis information and KPIs in order to be actively involved on the continual service improvement.
As part of the Service Desk team, they will be accountable for the following tasks:
- Manage all incoming calls and emails to the Service Desk support function
- Perform 1st line support related tasks
- Screen, categorize and prioritize support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs
- Follow and close out the calls opened through the service management software
- Documentation of incidents for inclusion and updates within the internal knowledgebase
- Install and configure software on end-user machines
- Report to the Service Desk team leader and produce monthly reports on demand
- Liaise with third party suppliers to report and escalate customer problems
- Participate in IT related projects under the supervision of the manager or project manager
- Perform administrative tasks on the inventory tool (client and server side)
- Perform administrative tasks in Active Directory
- Follow strictly all ITSM and security policies
- Technical diploma in IT; University degree in the IT field would be considered an advantage
- At least 2 years of experience in a support environment
- Experience in supporting system key users
- Willingness to work on shifts 24/7
- Good knowledge and expertise with IT systems
- Good knowledge of MS Office 365 and related applications
- Basic skills on networking
- Customer focus and passion for excellence
- Excellent communication skills
- Ability to work in a team in a multicultural environment
- Willingness to attend regular trainings and stay up-to-date on new technologies
- Good interpersonal skills with the capacity to work in a fast-pacing environment
- Problem resolution capabilities and open-mindedness toward creative solutions
- Fluency in English (spoken & written) is mandatory; additional spoken languages are an added value
- Full time position based in Luxembourg
- Flexibility in working hours and shift rotation as the team is in a 24/7 shift rotation pattern
- No work from home foreseen
- Valid B driving license required
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection
New Job Alerts
Luxembourg Institute of Science and Technology (LIST)
M-2403 - POST DOC IN ELECTROCALORIC POLYMERS FOR OPTIMIZED REGENERATORS
FULL TIME
November 19, 2024
View Job Description
CSC (Corporation Service Company)
Conducting Officer Compliance and AML
Luxembourg
FULL TIME
November 19, 2024
View Job Description
Austin Bright
Senior Risk Officer- Play a Pivotal Role in Risk Management
Luxembourg
FULL TIME & CONTRACT
November 19, 2024
View Job Description
Luxembourg Institute of Science and Technology (LIST)
SD-25012 - PHD STUDENT – NEW VITRIMERS SYNTHESIS AND CHARACTERIZATION
Esch-sur-Alzette
FULL TIME & CONTRACT
November 19, 2024
View Job Description
BGL BNP Paribas
Stage - IT TA Team : Analyste développeur / Moteur AI (H/F) - BNP Paribas
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Lombard Odier & Cie
Internship – Back Officer – (6 to 12 months)
PART TIME
August 9, 2024
View Job Description
Rothschild & Co
Luxembourg - Accounting & financial reporting officer
FULL TIME
July 29, 2024
View Job Description
Engelwood Group
Junior Officer Transactions, Asset Services & Reporting
August 5, 2024
View Job Description
BKN Capital SA
(Junior) Risk Management Officer
FULL TIME & PART TIME
August 26, 2024
View Job DescriptionBKN Capital SA
(Junior) Valuation Officer
FULL TIME & PART TIME
August 26, 2024
View Job DescriptionSee What’s New: Cargolux Job Opportunities
Cargolux
Deputy Manager Flight Ops Tech Development
FULL TIME
November 14, 2024
View Job Description
New Job Alerts
Luxembourg Institute of Science and Technology (LIST)
M-2403 - POST DOC IN ELECTROCALORIC POLYMERS FOR OPTIMIZED REGENERATORS
FULL TIME
November 19, 2024
View Job Description
CSC (Corporation Service Company)
Conducting Officer Compliance and AML
Luxembourg
FULL TIME
November 19, 2024
View Job Description
Austin Bright
Senior Risk Officer- Play a Pivotal Role in Risk Management
Luxembourg
FULL TIME & CONTRACT
November 19, 2024
View Job Description
Luxembourg Institute of Science and Technology (LIST)
SD-25012 - PHD STUDENT – NEW VITRIMERS SYNTHESIS AND CHARACTERIZATION
Esch-sur-Alzette
FULL TIME & CONTRACT
November 19, 2024
View Job Description
BGL BNP Paribas
Stage - IT TA Team : Analyste développeur / Moteur AI (H/F) - BNP Paribas
FULL TIME
November 19, 2024
View Job Description