Malaysia Job Openings

Pamir Development Sdn Bhd

Customer Care Executive (Bandar Seri Alam)

Johor Bahru

FULL TIME

October 27, 2024

Job Responsibility
  • Attend to customers’ inquiries promptly and professionally, ensuring a high level of customer satisfaction at all times.
  • Manage documentation efficiently, including but not limited to receipts, records, reports, resolutions, and forms.
  • Possess a strong understanding of the entire vacant possession process, guiding customers through each step with clarity and expertise.
  • Coordinate with internal teams and external stakeholders to ensure smooth and timely delivery of vacant possession.
  • Provide support to customers throughout the vacant possession process, from preparation to key collection, addressing any concerns or issues that may arise.
  • Handle defects reported by customers, documenting them accurately and ensuring timely resolution.
  • Generate defect reports and follow up on the completion of defects with relevant teams and contractors.
  • Maintain accurate records of defect reports and resolutions, ensuring transparency and accountability in the process.
  • Collaborate with sales and marketing teams to optimize customer experience.
  • Possess experience in managing both strata and non-strata developments, with familiarity in setting up residents' associations (RA), joint management bodies (JMB), and management corporations (MC) considered advantageous.
Requirements
  • Candidates must possess at least a Bachelor's Degree, Diploma in any discipline or Professional Qualification in any other related field.
  • Ability to communicate in English, Bahasa Malaysia & Mandarin as role requires to deal with multi speaking clients
  • Able to work independently to maintain high standards and accuracy.
  • Fresh graduates are encouraged to apply.
Job Type: Full-time
Pay: RM2,200.00 - RM4,800.00 per month
Schedule:
  • Monday to Friday
  • Weekend jobs
Experience:
  • Property field: 2 years (Preferred)
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