Malaysia Job Openings

INNIO GROUP SDN BHD

Customer Service

FULL TIME

October 11, 2024

Responsibility
  • Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages.
  • Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time)
  • Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
  • Maintain a professional and positive attitude to provide the best experience for the customers
  • Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
  • Collect and analyze customer feedback and identify area of improvement
  • Participate in continuous improvement initiatives
Requirements
  • Prior experience in customer service is preferred
  • Strong multi-tasking and organizational skills
  • Proficient in Microsoft Office, particularly Excel
  • Effective communication skills in both spoken and written English and Bahasa Malaysia; proficiency in Mandarin is advantageous.
  • Able to manage high volumes of customer interactions while remaining composed under pressure
  • Eager to learn and grow with the company
  • Can start working immediately will be highly considered
  • Fresh Graduates are welcome to apply.
Job Type: Full-time
Pay: RM2,500.00 - RM4,000.00 per month
Schedule:
  • Monday to Friday
Education:
  • STM/STPM (Preferred)
Experience:
  • Customer service: 1 year (Required)
Language:
  • Mandarin (Preferred)
  • English (Required)
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