Malaysia Job Openings
Accord Innovations Sdn Bhd
Customer Service Agent
Kuala Lumpur
October 17, 2024
Required skills:
- Banking domain
- Mandarin/Chinese Speaking
- Customer Service experience in Banking Domain is required.
- Title: Implementation Assistant
- Location: Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia
- Contract: 12months
- Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.
- Manage call and document as per standard operating procedures.
- Identifying, escalating priority issues and reporting to management for critical issues raised.
- To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders
- To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory
- To carry out any other duties as directed by Supervisor/ Management
- Excellent communication skills
- Good computer skills; Eg: Excel, Word
- Ability to work under strict timelines, budget and produce high quality deliverables.
- Experience in customer service environment especially Transaction Banking department/internet banking related industry is an added advantage.
Contract length: 12 months
Pay: RM1,543.41 - RM4,000.00 per month
Schedule:
- Monday to Friday
- Are you local in Malaysia?
- How many years of experience do you have as a Customer support in Banking Domain?
- Customer support: 1 year (Required)
- Mandarin/Chinese (Required)
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