Malaysia Job Openings

Accord Innovations Sdn Bhd

Customer Service Agent

Kuala Lumpur

October 17, 2024

onboarding - towards end of December. or by Early January . Since this is a replacement position.
Required skills:
  • Banking domain
  • Mandarin/Chinese Speaking
  • Customer Service experience in Banking Domain is required.
Job description:
  • Title: Implementation Assistant
  • Location: Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia
  • Contract: 12months
Roles and responsibilities:
  • Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.
  • Manage call and document as per standard operating procedures.
  • Identifying, escalating priority issues and reporting to management for critical issues raised.
  • To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders
  • To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory
  • To carry out any other duties as directed by Supervisor/ Management
Key Skills / Knowledge and Behaviors (if applicable)
  • Excellent communication skills
  • Good computer skills; Eg: Excel, Word
  • Ability to work under strict timelines, budget and produce high quality deliverables.
  • Experience in customer service environment especially Transaction Banking department/internet banking related industry is an added advantage.
Job Type: Contract
Contract length: 12 months
Pay: RM1,543.41 - RM4,000.00 per month
Schedule:
  • Monday to Friday
Application Question(s):
  • Are you local in Malaysia?
  • How many years of experience do you have as a Customer support in Banking Domain?
Experience:
  • Customer support: 1 year (Required)
Language:
  • Mandarin/Chinese (Required)
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