Requirements

• Able to start immediately
• Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
• Good command in English and Bahasa Malaysia (read, written, and spoken)
• Mandarin speaker is added advantage
• Computer literate with basic knowledge of MS Office applications,
• Pass pre-phone interview & written assessments

Responsibility
Job scope:

• Excellent telephone etiquette (professional, confident and patient)
• Handle incoming customer enquiries over the telephone
• Identify cause of problems and recommend solutions

Working Shift:

• 8:00AM - 12:00AM
• 8 working hour daily in rotational shift basis
• 5 working days weekly in rotational shift basis

Benefits
Remuneration Package:

• Salary range: RM3000++
• Basic salary: RM2,150.00 (Fixed) / RM2,350.00 (Fixed)
• KPI allowance: Maximum RM1000.00 (performance based)
• Shift allowance (depends on working shift)
• OT allowance (If applicable)
• Annual Increment (Based on performance)
• Annual Bonus (Based on performance)

Location:

• Berjaya Times Square, Jalan Imbi Kuala Lumpur
• Nearby Imbi monorail station

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• 5 Working Days
• Flexible Working Hours
• Staff Discount

Job Types: Full-time, Permanent, Contract
Pay: RM2,150.00 - RM2,350.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• What is your expected salary?
• If you hired, can you join immediately?

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Required)
• Bahasa (Required)