Malaysia Job Openings

Telecontinent Sdn Bhd

Customer Service Executive - Call Center

Kuala Lumpur

FULL TIME

November 4, 2024

  • Able to start on 11 November 2024
  • Min. SPM holder
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & assessments.
Responsibility
Job scope
  • Handle incoming customer enquiries over the telephone only
  • Assist customer related to telco problem
  • Billing/Prepaid/Postpaid/Line issue etc
  • Idenfying the issue, assist customer according to the system
Working Days
  • 5 working days, 2 rest days (can be on weekend or weekdays)
Working Shif (Weekly basis):
  • Morning
  • 8:00am - 5:00pm
  • 9:00am - 6:00pm
  • Evening
  • 1:00pm - 10:00pm
  • 3:00pm - 12:00am
Remuneration Package
  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)
Benefits
  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
Working Location
Level 10, Berjaya Times Square Jalan Imbi, Kuala Lumpur (Accessible by MRT & Monorail Imbi)
Job Type: Full-time
Pay: RM2,150.00 per month
Schedule:
  • Rotational shift
Supplemental Pay:
  • Commission pay
  • Overtime pay
  • Performance bonus
Application Question(s):
  • How much is your expected salary?
  • Are you able to join on 11 November 2024?
Education:
  • STM/STPM (Preferred)
Language:
  • Mandarin (Preferred)
Expected Start Date: 11/11/2024
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