Malaysia Job Openings
Agensi Pekerjaan SRM Sdn Bhd
Customer Service Executive cum Operation Assistant
FULL TIME
November 7, 2024
Respond to all JLG customer inquiries via various platforms including but not limited to emails, Whatsapp, Telegram, customer service software, social media, etc.
- Work within a 24hr max response timeline
- Provide exceptional, industry-leading customer service to all JLG customers
- Support on virtual and live in person event help desk moderation (i.e. online chats, help desk) sharing sales links and answering general customer questions such as program details, event timing, replay recordings, etc.
- Assist in solving challenging customer complaints/issues and handle de-escalations where needed
- Manage and action email and customer service tickets - including refunds and subscription cancellations
- Operate as a hybrid sales and concierge department working with customers to save program or membership sales offering solutions such as credits in place of refunds
- Facilitate inbound company opportunities to appropriate parties where applicable (i.e. media/interview opportunities or speaking engagements)
- Facilitate event operations/logistics when needed
It’s event dependent but it could fall into midnights and early hours in Malaysia timezone and weekends. OIL will be applied in this instance.
[Physical event]
It’s event dependant.
Normally the countries that might require extra help where the employee will fly in to assist are Netherlands, Dubai
and Australia.
Job Requirements:
- 1-2 years customer service experience
- Strong retention and negotiation skills along with the ability to learn about new products and services
- Self-managed, reliable, responsive and passionate about helping people
- Empathetic and compassionate towards people’s challenges
- A commitment to excellent and elevated customer experience
- Strong communication skills and the ability to problem solve
- Able to work within a remote and fast-paced team environment
- Experience using computers for a variety of tasks including competency in Google workplace including Shared Drives, Docs, Sheets, Gmail, and comfortable using customer service software platforms
- A keen interest in continuous educational self-development
- Understanding of metrics and KPIs to manage a customer service experience
Please take note that only shortlisted candidate will be notified.
Good luck!
Job Type: Full-time
Pay: RM2,300.00 - RM3,000.00 per month
Benefits:
- Work from home
- Monday to Friday
- Weekend jobs
- Do you have customer service experience in handling international product/service subscription matters?
- Customer service: 2 years (Preferred)
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