Location : Wisma E&C, SUITE 2-1-04, LEVEL 1, NO 2, Lorong Dungun Kiri, Bukit Damansara, 50490 Kuala Lumpur, Federal Territory of Kuala Lumpur
Salary package: RM3000-34500
Start Date: 4th November 2024
Working time: 24/7 Shift (Rotate by quarter) 5 days a weeks and 2 days of day Hybrid mode
Job Description:

• Handle inquiries: Respond to calls, emails, displacements, refunds, and outbound tasks within set timelines, following company guidelines.
• Manage escalations: Professionally address candidate escalations and complaints, ensuring compliance with company policies.
• Own candidate issues: Resolve issues promptly by coordinating with internal teams and meeting agreed service levels.
• Track escalations: Follow escalation procedures, keeping records and relevant parties informed on actions taken.
• Meet performance goals: Achieve key quality and productivity targets.
• Team participation: Attend meetings, share best practices, and report issues to the Team Leader.
• Suggest improvements: Identify and communicate process enhancements to leaders.
• Weekend support: Assist with tasks during weekends as needed.
• Provide guidance: Offer coaching to managers in testing locations.
• Report problems: Flag issues causing complaints to help improve processes.

Job Requirements:

• Minimum 6 months in BPO Customer Service.
• Fluent in English
• Good communication skills
• Comfortable to work in rotational shift

Allowances:

• RM3,450 (total salary package)
• RM2,900 (basic)
• RM400 (shift allowance)
• RM150 (WFH allowance)

Interested to work in banking industry? Hurry up & apply!
Job Type: Full-time
Pay: RM3,000.00 - RM3,450.00 per month
Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Rotational shift

Application Question(s):

• How well can you speak English in a scale of 1-10?
• Have you worked in a BPO customer service role before?
• Are you comfortable working in rotational shifts, including night shift?
• Do you have experience providing customer service to clients in markets other than Malaysia?