Malaysia Job Openings

Agensi Pekerjaan Language Talent Solutions Sdn. Bhd.

Customer Service Executive (English Speaker)

Kuala Lumpur

FULL TIME

October 20, 2024

Location : Wisma E&C, SUITE 2-1-04, LEVEL 1, NO 2, Lorong Dungun Kiri, Bukit Damansara, 50490 Kuala Lumpur, Federal Territory of Kuala Lumpur
Salary package: RM3000-34500
Start Date: 4th November 2024
Working time: 24/7 Shift (Rotate by quarter) 5 days a weeks and 2 days of day Hybrid mode
Job Description:
  • Handle inquiries: Respond to calls, emails, displacements, refunds, and outbound tasks within set timelines, following company guidelines.
  • Manage escalations: Professionally address candidate escalations and complaints, ensuring compliance with company policies.
  • Own candidate issues: Resolve issues promptly by coordinating with internal teams and meeting agreed service levels.
  • Track escalations: Follow escalation procedures, keeping records and relevant parties informed on actions taken.
  • Meet performance goals: Achieve key quality and productivity targets.
  • Team participation: Attend meetings, share best practices, and report issues to the Team Leader.
  • Suggest improvements: Identify and communicate process enhancements to leaders.
  • Weekend support: Assist with tasks during weekends as needed.
  • Provide guidance: Offer coaching to managers in testing locations.
  • Report problems: Flag issues causing complaints to help improve processes.
Job Requirements:
  • Minimum 6 months in BPO Customer Service.
  • Fluent in English
  • Good communication skills
  • Comfortable to work in rotational shift
Allowances:
  • RM3,450 (total salary package)
  • RM2,900 (basic)
  • RM400 (shift allowance)
  • RM150 (WFH allowance)
Interested to work in banking industry? Hurry up & apply!
Job Type: Full-time
Pay: RM3,000.00 - RM3,450.00 per month
Benefits:
  • Dental insurance
  • Gym membership
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
Schedule:
  • Rotational shift
Application Question(s):
  • How well can you speak English in a scale of 1-10?
  • Have you worked in a BPO customer service role before?
  • Are you comfortable working in rotational shifts, including night shift?
  • Do you have experience providing customer service to clients in markets other than Malaysia?
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