Malaysia Job Openings

Agensi Pekerjaan Language Talent Solutions Sdn. Bhd.

Japanese Speaking Customer Success Specialist - social media project

Bayan Lepas

FULL TIME

October 9, 2024

日本語のソーシャルメディアに関するお仕事です。As a Customer Success Specialist, you'll represent our client's brand, providing B2B support to Japanese clients using social media advertising. You’ll assist customers via chat, email (70%), and phone (30%), helping with online ads, orders, payments, and account queries.
Key Responsibilities:
  • Support customers through chat, email, and phone.
  • Help with online ad orders and account management.
  • Handle payments and account information securely.
  • Address customer concerns to build loyalty.
  • Escalate urgent issues when needed.
  • Collaborate with your team to improve service.
  • Stay updated on product info through training.
  • Meet performance targets set by the company.
Requirements:
  • Education: Bachelor’s Degree, Diploma, or equivalent in any field.
  • Language: Fluent Japanese skill. JLPT N1 (or N2)
Experience:
  • Minimum 6 months of customer support experience preferred.
  • Call center experience is an advantage but not required.
  • Fresh graduates with degrees in English Communication, Mass Communication, or related fields are encouraged to apply.
Shift window:
  • Monday to Sunday, rotational shifts between 7:00 AM - 8:00 PM.
Benefit:
  • Language allowance of RM 1,000
  • Annual Leave
  • Medical Leave
  • Health insurance
Location: Bayan Lepas, Penang, Malaysia
ご興味のある方、是非ご応募ください。よろしくお願いします。
Job Type: Full-time
Pay: Up to RM8,400.00 per month
Benefits:
  • Health insurance
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
Supplemental Pay:
  • Performance bonus
Language:
  • Japanese (Preferred)
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