Malaysia Job Openings

Agensi Pekerjaan Sunrise Recruit Sdn Bhd

Customer Service Manager (Logistics) / Port Klang / 5 Working days

Klang

FULL TIME

October 17, 2024

Job Responsibilities:
  • Manage, control, and grow the Customer Service team to ensure high-quality customer service that exceeds customer requirements.
  • Lead the Customer Service team to meet revenue and profit targets while enhancing team capabilities for organizational growth
  • Build and maintain strong relationships with key customers to achieve repeatable sales revenue and profitability.
  • Develop vendors to provide quality services at competitive rates to fulfill customer requirements and win jobs.
  • Address and resolve customer disputes, complaints, and service failures promptly, implementing corrective measures.
  • Manage and control the Transport Asset and Project, ensuring effective manpower utilization aligned with truck ORE reports.
  • Oversee timely billing and collection processes to ensure the sustainability of the company’s cash flow.
  • Attend monthly budget meetings to discuss and track budget achievement.
Job Requirements:
  • Possesses at least a Bachelor's Degree in Business Administration, Sales & Marketing, Supply Chain, or a related field.
  • A minimum of 5 years of experience in customer service and managerial roles within the logistics/transport industry.
  • Proficient in Mandarin, English, and Bahasa Malaysia, with strong interpersonal and communication skills and effective time management abilities.
  • Proficient in the Microsoft Office Suite and Logistics ERP systems, with experience in local port systems.
  • Extensive experience liaising with port authorities and customs operations, familiar with major Malaysian ports.
Supplemental Pay / Benefits:
  • Medical insurance.
  • Competitive remuneration packages.
  • Good career development opportunities.
  • Performance rewards.
LB
Job Type: Full-time
Pay: From RM8,000.00 per month
Application Question(s):
  • Do you familiar with local port system and custom clearance operations & documentation?
  • What is your expected salary?
  • When can you start / notice period?
Experience:
  • Customer Service (Logistics industry): 5 years (Preferred)
  • Managerial role: 5 years (Preferred)
Language:
  • Mandarin (Preferred)
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