Role Description
This is a full-time on-site role at Aramex located in Petaling Jaya, Selangor. You will be responsible for customer service, communication, sales, customer support, and training within the logistics and transportation industry.
Responsibilities
· Conduct outbound calls to potential customers with the aim of selling products or services.
· Follow a script to introduce products/services, highlight features, and address customer queries.
· Identify and qualify potential leads through cold calling and data research.
· Gather and document information on prospective customers.
· Acquire in-depth knowledge of the company's products or services to effectively communicate their benefits to customers.
· Deliver persuasive sales pitches to encourage customers to make a purchase or set up appointments.
· Customize sales pitch based on customer needs and preferences.
· Customer Relationship Management:
· Build and maintain positive customer relationships.
· Follow up with customers to ensure satisfaction and address any concerns.
· Meet or exceed monthly and quarterly sales targets.
· Work towards achieving individual and team sales goals.
· Keep accurate and detailed records of customer interactions, including sales activities and follow-up tasks.
· Update customer information in the CRM system.
· Address customer objections and concerns effectively.
· Provide additional information or alternatives to overcome objections.
· Provide feedback to the sales team and management on customer responses and market trends.
· Prepare and submit regular reports on telesales activities and results.
· Adhere to company policies and guidelines during sales calls.
· Ensure compliance with relevant regulations and ethical standards.
Requirements:
· 1-3 years of previous experience in customer service or telemarketing preferred
· Experience handling and processing payment information over the phone is advantageous
· Ability to promote a product or service using persuasive language and techniques
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday