We are seeking a detail-oriented Insurance Clerk to assist with the policy issuance and payment follow-up process for general insurance. The successful candidate will play a crucial role in ensuring smooth operations from quotation to policy activation while handling basic administrative tasks.
Key Responsibilities:
1.Policy Issuance:

• Prepare and process insurance policies after quotations are sent to customers.
• Verify accuracy of customer information and ensure compliance with company policies and regulations.
• Issue insurance certificates and documents as required.
• Quotation and Payment Follow-up:
• Send quotations to customers and provide clarifications as needed.
• Follow up with customers on quotations, answer questions, and provide guidance through the decision-making process.
• Monitor pending payments and follow up with customers to ensure timely payment.
• Coordinate with the finance department to update payment records.

2.Customer Service:

• Respond to customer inquiries related to their policies, payments, and quotations.
• Provide assistance with policy renewals, amendments, and cancellations.
• Resolve issues or escalate them to appropriate departments when necessary.

3.Basic Administrative Tasks:

• Maintain accurate and up-to-date records in the system.
• Organize and file documents, both physical and digital.
• Assist in the preparation of reports and presentations as required.
• Perform data entry and manage correspondence.

Qualifications:

• Minimum SPM or equivalent; a certificate or degree in business administration or a related field is a plus.
• Previous experience in an insurance or administrative role is preferred.
• Basic understanding of general insurance policies and procedures.
• Proficiency in MS Office (Word, Excel, Outlook) and familiarity with insurance software is an advantage.

>working locatio-near JPJ Taman Daya

• >5 working days-Sunday to Thursday

Job Types: Full-time, Permanent
Pay: From RM1,500.00 per month
Benefits:

• Cell phone reimbursement
• Free parking

Supplemental Pay:

• Performance bonus

Application Question(s):

• Can you attend calls or perform other related duties as assigned by superior off your working hours if theres any emergency work or if boss is away
• do you know how to open general insurance policy(vehicles)

Experience:

• insurance field: 1 year (Preferred)