Malaysia Job Openings
EPS Ventures Sdn Bhd
IT Service Desk Support ( Immediate Hiring)
Kuala Lumpur
October 21, 2024
Tenure: 1 year contract – renewable
Working Location:
Working Hour : Standard
Salary : Rm 4500 - 5500
Job Responsibilities
- Provide technical support to customers and resolve their issues, such as laptop and desktop access issues, network, printer, and internet connectivity issues, software like O365, mailbox, and account access-related cases.
- Provide support on software or driver installation and uninstallation
- Set up and configure new user accounts and laptops.
- Ensure ticket response and resolution is SLA is met on a daily basis
- Follow up with customer on the cases with 3 strikes rule of thumb before resolving the case
- Attend incidents, task, issues, and request raised in Bahasa Indonesia and Malaysia,
- coordinate with the L2 offshore team until customer issues get resolve
- Provide daily reporting at the requested timing to the supervisor on the task work on, pending ticket and the KPI/SLA achieved
- Monitor and attend issue raise by user via walk in/email or calls
- Creating, maintaining, and updating IT documentation and knowledge base.
- Assist with network and connectivity issues.
- Coordinate with other IT team members to resolve complex issues.
- Assist with IT projects and initiatives as needed.
- Ensure compliance with company IT policies and procedures.
- Assist with the setup and support of audio-visual equipment for meetings and presentations.
- Document all support activities and resolutions.
- Participate in on-call support rotation as needed.
- Communicating with vendors for support and maintenance of equipment and software.
- Create new IDs for the new joiners and terminate IDs based on the client's request as per the SLA. (Tool: AD Manager, AZURE, etc.)
- Weekly and Monthly Reporting preparation and send to the lead.
- 2-3 years of IT support experience.
- Bachelor’s degree in Computer Science or related field.
Contract length: 12 months
Pay: RM4,500.00 - RM5,000.00 per month
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