Job description
Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019.
We are expanding our Customer Service team and hiring Immediately.
We are currently looking to customer service agents for our International project based in our KL branch . This is a fantastic opportunity to be part of a start-up project, and influence the best-practices of the team. If you are fluent in English and Malay , we would love to hear from you!
Responsibilities:
- Handle customers enquiries through emails, (inbound and outbound) and/or complaints within stipulated timeframe through various channels
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for being part of the overall customer experience and journey
- Maintain quality in work ethics and processes
- Be involved with all other tasks as assigned by supervisor
Profile
- Minimum 1 year of relevant working experience in customer service environment.
- Bilingual – Fluency in English is a must
Abilities
- Customer Service Orientated
- Must be comfortable with high volume of transactions.
- Proven track record for improving process efficiencies and solving problems
- Excellent communication skills in both written and verbal
- Excellent internal personal skills to connect with customer
- Excellent analytical, problem-solving skills and multi-tasking ability
- Able to cope with work pressure.
- Ability to stay calm when customers are stressed or upset.
- Ability to connect with people from all levels of society
Job Type: Contract
Contract length: 12 months
Pay: RM2,400.00 - RM2,800.00 per month
Benefits:

• Maternity leave

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)