Malaysia Job Openings

Upstream BPO Sdn Bhd

Customer Service - Indonesian Speaker

Kuala Lumpur

FULL TIME

November 3, 2024

Job Description:
Upstream BPO is seeking a dynamic and customer-focused Indonesian Speaker Customer Service Representative to join our team. The successful candidate will be responsible for providing top-notch customer service to our Indonesian -speaking clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Provide accurate information about our products and services.
  • Resolve customer complaints and issues efficiently and effectively.
  • Maintain a high level of customer satisfaction by providing exceptional service.
  • Document customer interactions and follow up on outstanding issues.
  • Collaborate with team members and other departments to improve the customer experience.
  • Assist in translating documents and communication materials as needed.
Requirements:
  • Fluency in Indonesian and English (both written and spoken).
  • Vocational school degree or above
  • Proficiency in Microsoft Office and a typing speed of over 60 characters/words service/target language per minute
  • Previous customer service experience is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Proficiency in using computer systems and software applications.
  • High school diploma or equivalent; a bachelor’s degree is a plus.
Benefits:
  • Competitive salary package.
  • Health and wellness benefits.
  • Family Health Insurance
  • Opportunities for career advancement.
  • Comprehensive training and development programs.
  • Friendly and inclusive work environment.
Job Types: Full-time, Contract
Contract length: 24 months
Pay: RM2,700.00 - RM3,000.00 per month
Benefits:
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
Schedule:
  • Day shift
  • Monday to Friday
Supplemental Pay:
  • Performance bonus
  • Yearly bonus
Application Question(s):
  • Are you currently based in Malaysia
Education:
  • Bachelor's (Preferred)
Experience:
  • Customer Care Specialist: 1 year (Preferred)
Language:
  • English (Preferred)
  • Indonesian (Preferred)
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