At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What’s Possible

Job Description details:

Support Kulim site for any of their Internal & External audits, Customer survey/ questionnaires, Customer complaints, Document control, MOC administration and SQC reports/data submission as per in the agreement.

EMOC Facilitator for management change process (MOC Community: Packaged Gas Ops) in Southeast Asia.

Back up EMOC Facilitator for management change process (MOC Community: Operations) in Southeast Asia.

Play the role of Document Control Coordinator including maintaining the documentation on the company's intranet, compliance to document control procedure and maintains hard copies of the ISO documentation as and where needed.

Carry out supporting activities for developing and improving IMS document management system/landing pages on company intranet and share sites structuring as and when needed.

Distribute and REDMASTER stamping of controlled As-built P&ID and Electrical Drawings/SLD to IG plant operations in Malaysia and Indonesia organization.

Provide on timely SQC reports /data as required for internal and external customers in Malaysia and Indonesia. Follow up with plant operations for the cause(s) and improvement plan of OOC and Cpk low to respond/provide to customers in Malaysia and Indonesia upon request.

Support in obtaining ISO9001 Certification and other ISO Certification (require by Business) for new IG site /plant in Malaysia and Indonesia.

Support in obtaining and maintaining Halal certification for IG plants in Malaysia and Indonesia.

Scheduling internal management system audit for Southeast Asia and coordinate the internal audit with internal auditors & auditees in Malaysia and Indonesia until execution as per the audit schedule.

Play the role of internal management system auditor. Perform internal audit as per scheduled and record the audit non-conformities issued during audits in system.

Follow up with respective internal auditors for recording their audit non-conformities issued in system and follow up with auditees for responding & taking actions of their audit non-conformities within Malaysia and Indonesia. Subsequently update until closure the logged audit non-conformities in system after completing the verification activities.

Coordinate and participate in 3rd. party certification audit for Malaysia and Indonesia designated sites. Follow up actions and closure for the non-conformities issued from 3rd. party certification audit. Maintain records of the certification audit reports.

Coordinate the customer audits for Malaysia and Indonesia sites/plants. Follow up the customer audit findings with auditee for reply and closure. Maintain records of the customer audit reports.

Coordinate for the completion of customer survey/audit questionnaires for Malaysia and Indonesia, and drive programs to align with and perform against our strategic/focus customer’s quality requirements /programs if required. Provide timely response to customers via Commercial/Sales team.

Play the role of Customer Complaint Owner role for complaints related to product quality type for business. Monitor & maintain the customer complaint log status, provide a trend analysis or other quality statistics, and recommend areas for improvement.

Coordinate, address and resolve any quality related issues for Malaysia and Indonesia sites to assure customer satisfaction.

Play the role of Food Safety Management Team Member for Southeast Asia.

Provide timely response to customers’ inquiries/queries related to quality (via Commercial/Sales team).

Carry out site review meeting with designated areas and recommend improvement where necessary and follow through with the line organization.

Carry out QMS/ ISO Awareness training for new employee, and quality related training to line organizations.

Recording the Supplier Non-Conformance in SAP Q2 & update/close in SAP upon received replied SCAR from procurement team.

Participate as required in auditing supplier.

Participate in broader quality management initiatives / projects to further improve quality and customer focus in Air Products.

Any other duties as assigned.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.