Requirements
· Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels
· Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics.
· Minimum University education or diploma, preferably in a related discipline
· Excellent written and verbal communication skills in Bahasa Malaysia, English & Mandarin (skill in written Chinese would add advantage)
· The ability to listen and speak Cantonese would be an added value.
· Ability to provide constructive feedback and guidance to team members.
· Proficiency in MS Office (Power Point and Excel) and call center software/tools.
Working hours:
- Monday – Friday
- 9:00 AM – 6:00 PM
*Note: Working hours are subject to change based on business and operational requirements.
Benefits
Remuneration package:
Basic: RM2,700 – RM3,500
*Note: Basic salary will be determined based on the candidate's years of relevant experience,
Language allowance: RM300 (Mandarin Speaker)
Attendance allowance: RM100
KPI allowance: Up to RM500
Other Benefits:
1) Annual salary increment & performance bonus
2) Medical & hospitalization covered
3) EPF, SOCSO and EIS covered
Working location:
- Level 16, Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
- Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
* External training will be provided and potential career progression opportunities
Job Type: Full-time
Pay: RM2,700.00 - RM3,500.00 per month
Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• English (Required)
• Mandarin (Required)
• Cantonese (Required)