Malaysia Job Openings

TK Global Talent Recruiter

SERVICE CAPTAIN

Johor Bahru

FULL TIME & PART TIME

October 13, 2024

DUTIES & RESPONSIBILITIES (POSITION CAPTAIN):

Team Management:
Leadership and Supervision
Supervise, train, and support service crew members.
Assign tasks and shifts, ensuring optimal staffing levels.
Conduct briefings to communicate important updates, promotions, and daily goals.
Quality Control:
Ensure that all service crew members follow company policies and procedures.
Monitor the quality of service to ensure customer satisfaction.
Address and resolve customer complaints and feedback efficiently.

OPERATIONS MANAGEMENT

Daily Operations:
Oversee the setup and closing procedures of the service area.
Ensure cleanliness and organization of the service area.
Coordinate with the kitchen and other departments to ensure smooth operations.
Inventory and Supplies:
Monitor and manage inventory levels of supplies and products.
Place orders for new supplies as needed and ensure timely delivery.
Conduct regular stock checks and maintain inventory records.

CUSTOMER SERVICE

Customer Interaction:
Greet and interact with customers in a friendly and professional manner.
Assist customers with their needs, providing information about the menu or services.
Ensure a positive dining or service experience for all customers.

ADMINISTRATIVE DUTIES

Record Keeping:
Maintain records of sales, customer feedback, and operational issues.
Prepare reports on daily operations, staff performance, and other relevant metrics.
Compliance:
Ensure compliance with health and safety regulations.
Implement and uphold company policies and procedures.

TRAINING & DEVELOPMENT

Staff Training:
Conduct training sessions for new hires and ongoing training for existing staff.
Develop and update training materials as needed.
Mentor staff to improve performance and develop their skills.

PROBLEM SOLVING & DECISION MAKING

Issue Resolution:
Handle operational challenges, such as staffing shortages or equipment malfunctions.
Make quick and effective decisions to resolve problems that arise during service hours.

REPORTING & COMMUNICATION

Communication:
Communicate effectively with upper management and other departments.
Relay important information and updates to the service crew.

ADDITIONAL RESPONSIBILITIES

Event Coordination:
Assist in planning and coordinating events or promotions within the establishment.
Ensure events run smoothly and guests have a positive experience.
Marketing and Sales:
Support marketing initiatives and promotions to boost sales.
Engage with customers to encourage repeat business and loyalty.

Location: Johor/ KL / Selangor
Benefits:

Uniform
Duty meal , meal provided
EPF
SOCSO & EIS contribution
Free parking, Maternity leave, Meal provided, Opportunities for promotion
Attendance bonus, Overtime pay

Ability to commute/relocate: Johor Bahru/ KL/ Selangor/ Reliably commute or planning to relocate before starting work (Preferred).
Mandarin (Preferred) / Bahasa Malaysia (Preferred) / English (Preferred)
Job Types: Full-time, Part-time, Permanent, Internship
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:

Maternity leave
Meal provided
Opportunities for promotion
Professional development

Schedule:

Afternoon shift
Day shift
Early shift
Rotational shift

Supplemental Pay:

Attendance bonus

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