Malaysia Job Openings

TK Global Talent Recruiter

SERVICE CAPTAIN

Johor Bahru

FULL TIME & PART TIME

October 13, 2024

DUTIES & RESPONSIBILITIES (POSITION CAPTAIN):
  • Team Management:
  • Leadership and Supervision
  • Supervise, train, and support service crew members.
  • Assign tasks and shifts, ensuring optimal staffing levels.
  • Conduct briefings to communicate important updates, promotions, and daily goals.
  • Quality Control:
  • Ensure that all service crew members follow company policies and procedures.
  • Monitor the quality of service to ensure customer satisfaction.
  • Address and resolve customer complaints and feedback efficiently.
OPERATIONS MANAGEMENT
  • Daily Operations:
  • Oversee the setup and closing procedures of the service area.
  • Ensure cleanliness and organization of the service area.
  • Coordinate with the kitchen and other departments to ensure smooth operations.
  • Inventory and Supplies:
  • Monitor and manage inventory levels of supplies and products.
  • Place orders for new supplies as needed and ensure timely delivery.
  • Conduct regular stock checks and maintain inventory records.
CUSTOMER SERVICE
  • Customer Interaction:
  • Greet and interact with customers in a friendly and professional manner.
  • Assist customers with their needs, providing information about the menu or services.
  • Ensure a positive dining or service experience for all customers.
ADMINISTRATIVE DUTIES
  • Record Keeping:
  • Maintain records of sales, customer feedback, and operational issues.
  • Prepare reports on daily operations, staff performance, and other relevant metrics.
  • Compliance:
  • Ensure compliance with health and safety regulations.
  • Implement and uphold company policies and procedures.
TRAINING & DEVELOPMENT
  • Staff Training:
  • Conduct training sessions for new hires and ongoing training for existing staff.
  • Develop and update training materials as needed.
  • Mentor staff to improve performance and develop their skills.
PROBLEM SOLVING & DECISION MAKING
  • Issue Resolution:
  • Handle operational challenges, such as staffing shortages or equipment malfunctions.
  • Make quick and effective decisions to resolve problems that arise during service hours.
REPORTING & COMMUNICATION
  • Communication:
  • Communicate effectively with upper management and other departments.
  • Relay important information and updates to the service crew.
ADDITIONAL RESPONSIBILITIES
  • Event Coordination:
  • Assist in planning and coordinating events or promotions within the establishment.
  • Ensure events run smoothly and guests have a positive experience.
  • Marketing and Sales:
  • Support marketing initiatives and promotions to boost sales.
  • Engage with customers to encourage repeat business and loyalty.
Location: Johor/ KL / Selangor
Benefits:
  • Uniform
  • Duty meal , meal provided
  • EPF
  • SOCSO & EIS contribution
  • Free parking, Maternity leave, Meal provided, Opportunities for promotion
  • Attendance bonus, Overtime pay
Ability to commute/relocate: Johor Bahru/ KL/ Selangor/ Reliably commute or planning to relocate before starting work (Preferred).
Mandarin (Preferred) / Bahasa Malaysia (Preferred) / English (Preferred)
Job Types: Full-time, Part-time, Permanent, Internship
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development
Schedule:
  • Afternoon shift
  • Day shift
  • Early shift
  • Rotational shift
Supplemental Pay:
  • Attendance bonus
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