RESPONSIBILITIES

• Effective monitoring on regimented calling, overtime and negotiation skill of the callers.

• Allocation / Batching of accounts (fixed bucket) is well planned and ensure equal and fair distribution/allocation of accounts to all team members.

• Consistently review of 1-90 days account and ensure the team conduct Telco searches and request site visits diligently.

• Ensure effectiveness & adequacy of repossessions in order to achieve the successful repossession.

• Ensure a fair, assertive and professional approach at all times when negotiating for payment. To ensure zero complaint on rudeness.

• To support ad-hoc tasks from time to time assigned by superior/manager.

REQUIREMENTS

• Minimum Bachelor holder in any equivalent professional qualification.

• Minimum at least 2 years in debt collection industry and lead the collection team , looking for team leader who can pick up the portfolio immediately.

• Good communication in English and Bahasa Malaysia, both written and spoken. Able to communicate in Mandarin is additional advantage.

• Able to work assigned shift hours and have flexibility to accommodate possible weekend assignment.

• Willing to travel to conduct site visits (optional)

• Team player with good interpersonal skills and able to work under pressure.

Location: Petaling Jaya
Job Type: Permanent
Industry: Financial services
Benefits:
- 16% EPF contributions
- 18 days AL
- Unlimited medical claims + (spouse & children=RM15k/year)
- Insurance covered
- OT claim
- Bonus (Average 3-4 months)
- Optical / dental claim
- Hybrid working arrangement
- Loan interest subsidy
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month