Malaysia Job Openings
Carsome Sdn Bhd
Team Lead, Customer Service
FULL TIME
September 2, 2024
About You
CARSOME is on the hunt for a talented and experienced Team Lead, Customer Service. This position will assist agent for to improve quality from the agent at CARSOME.
Your Day-to-Day
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
CARSOME is on the hunt for a talented and experienced Team Lead, Customer Service. This position will assist agent for to improve quality from the agent at CARSOME.
Your Day-to-Day
- Lead and manage a team of customer service representatives, providing guidance and support to ensure high performance
- Provide product information, troubleshooting assistance, and technical support, while ensuring consistent and accurate responses
- Track team performance metrics and provide regular reports to management
- Provide daily reports on customer interactions and transactions using Zoho and CMS software or other tools
- Resolve complex customer issues and complaints, escalating cases to relevant stakeholders or management as needed
- Collaborate with internal teams to address customer concerns and implement process improvements
- Contribute to the development of training materials, support documentation, and FAQs for the team
- At least 2 years of experience in a customer service or team leadership role is preferred
- Prior experience in the automotive industry is an advantage but not mandatory
- Strong problem-solving abilities and attention to detail
- Ability to multitask, priorities, and manage time effectively in a fast-paced environment
- A positive attitude and a commitment to delivering exceptional customer experiences
- Willingness to work a flexible schedule, including weekends and public holidays
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Ability to speak in Mandarin/Hokkien/Cantonese is an advantage
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
- Day shift
- Performance bonus
- Diploma/Advanced Diploma (Preferred)
- Team Lead: 2 years (Preferred)
- Bahasa (Preferred)
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