We are recruiting for Chat Agents (French speaking) to join our growing Chat Operations Team at Web1on1 on a remote, flexible basis. You must be located in the Netherlands or Germany to be considered for this opportunity and be a fluent French speaker.
About us
Web1on1, part of Cit NOW Group, has been at the forefront of empowering experiences that consumers love, by connecting over 2,000 dealerships across Europe with their customers, through messaging.
Web1on1’s automotive messaging platform enables dealerships to transition customer processes into conversations so dealerships can deliver a seamless experience via the messaging channels their customers (and prospects) prefer.
Using Web1on1, brands such as Mercedes, Renault and Toyota have turned customer journeys such as booking a test drive or scheduling a service appointment, into conversational experiences that both strengthen customer relationships and optimise operational efficiency.
About the role
The Chat Agent will handle a variety of inbound enquiries on behalf of our customers, appropriately understanding customer needs and providing the necessary information for the Dealership to organise a call back. You also will support customers with booking dealership visits, scheduling services and any other general queries, working with top automotive brands.
We are looking for confident communicators with a desire to learn and gain key skills in Customer Care`. Previous experience is not required; we will provide you with a structured training programme to set you up for success in your role.
We welcome candidates from any background to join us, whether you are a student, are in the early stages of starting your career and looking to gain work experience or are a working parent seeking a role with improved flexibility, we encourage you to apply!
Key responsibilities:

• Effectively support inbound chat queries (no sales activities are involved)
• Provide an outstanding customer experience at all times, going above and beyond to delight our customers
• Maintain up-to-date knowledge of all relevant company policies and systems and adhere to these, checking the accuracy of data entry

What’s in it for you?

• Flexible working patterns to suit you
• Remote working
• A friendly, professional working environment with a collaborative approach
• Opportunities to progress your career further in our HQ team

You must be:

• Fluent in French
• A strong communicator, with the ability to create positive customer experience

How to apply
The first stage of our recruitment process is one way video interview using Willo - a user-friendly, convenient remote interview tool allowing you to complete an interview in less than 10 minutes, on your mobile or laptop device, anywhere, any time.
You will be asked to record video responses to a total of 5 questions for you to introduce yourself and your experience to us, show us your language and communication skills and motivation to join our team!
Please use this link to begin your application process today https://app.willotalent.com/invite/y EZ09O/
Once you have completed your video responses, you will be redirected to our Careers site, please click 'start onboarding' to speak with our Chat Bot, Webster who will complete the rest of your onboarding.
Job Types: Full-time, Part-time
Pay: Up to €15,00 per hour
Expected hours: 5 – 40 per week
Language:

• French (Required)

Work authorization:

• Netherlands (Required)

Work Location: Remote