• Key part of the EMEA Creative Practice leadership team
• Drive innovation and Experience excellence, delivering industry-leading output
• Position our Experience capabilities to enable Transformative Creativity across the dentsu network
• Ensuring the Creative Practice Innovation & Experience capability is fit for purpose, market-leading and aligned with market direction/demand
• Identifying, supporting and driving change in all areas of experience design to ensure Dentsu stays an industry leader

• Build and maintain strong relationships with global clients
• Serving as the primary executive sponsor for key client stakeholders
• Translating client objectives, challenges, and industry trends to innovative solutions

• Play a pivotal role in winning new business by delivering best-in-class experience solutions, to help drive our growth trajectory in the region by actively identifying experience-led opportunities to pursue
• Be trusted partner for new and existing senior clients and letting them embrace strategic design and innovation
• Leading regional pitches and supporting global projects and pitches where necessary

• Build and drive DC’s Experience & Innovation reputation and thought leadership
• Work with local teams & regional crafts communities to build a differentiated narrative and thought leadership around experience design
• Create reputation driving work and case studies, that is considered by trade publication and shortlisted/winning at key festivals ( D&AD, Webby’s, Cannes etc.)
• Be the face of our DC Experience offering and that of dentsu with different PR activities within the Netherlands and in the wider EMEA region.
• Represent DCX & Dentsu Labs at global, regional and local events, awards, seminars, and forums.
• Create an award strategy and represent Experience & Innovation within the EMEA Creative Council Team/Community
• Be an inspirational leader for the Experience & Innovation leadership team, the relevant crafts teams, the wider Dentsu Creative Amsterdam agency and the Dentsu (Creative) Network
• Support the recruitment and retaining of high quality game changing candidates and rising talent in the areas related to Experience & Innovation
• Celebrate great experience design work and team efforts and help create, champion and maintain our agency culture

• Excellent track record as leader in Customer Experience roles within the industry
• Proven experience in a senior leadership role overseeing customer experience, user experience, or a related field
• Demonstrated success in driving customer-centric strategies and initiatives, resulting in improved customer satisfaction and business outcomes
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive insights and make informed decisions
• Excellent leadership and interpersonal skills, with the ability to influence and inspire cross-functional teams
• Exceptional communication skills, both written and verbal, with the ability to effectively present complex ideas to diverse audiences
• Deep understanding of user-centered design principles and methodologies
• Familiarity with customer experience technologies, platforms, and tools
• Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
• Passion for innovation, creativity, and continuous improvement in the customer experience domain

Amsterdam Dentsu Creative Amsterdam Full time Fixed Term Contract (Fixed Term)