Netherlands Job Openings

ING

Customer Journey Expert - Financial Crime Transaction Monitoring Domain - Amsterdam

Amsterdam

October 17, 2024

Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make the difference by using machine learning to generate data driven products and solve the most pressing business challenges, please read on.

We are incredibly excited about Analytics and the great potential for progress and innovation. We believe that analytics is a key differentiator in bringing “anytime, anywhere, personalized” services to our customers. We wish to improve our operational processes and create new and innovative data driven products that go beyond traditional banking, such as the platform models. Achieving this vision will require us to build and expand on our analytics effort and organize ourselves around focused value buckets with strong coordination capabilities of data, technology, customer journey, UX, as well as external partnerships.

About Fin Crime Analytics Transaction Monitoring team

To be a compliant and safe bank is a non-negotiable precondition of everything we do. Therefore the purpose of the financial crime analytics transaction monitoring team is to define the strategy and drive the development, implementation and adoption of analytics capabilities in the financial crime transaction monitoring domain to make ING a safer and more compliant bank.

Role Profile

As part of the team, you will help creating innovative scalable data driven solutions in the space of Financial Crime Transaction Monitoring. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC teams, but also Operations, Delivery, Data, Compliance, Legal and Corporate Audit. You will be responsible for leading our project portfolio, driving business development, translating business requests into data requirements (and vice versa), pushing forward change initiatives and bringing transformation in the area of Financial Crime & Reg Tech. You will be the sparring partner to (senior) Management and stakeholders. You will work with a specialized team to deliver scalable data products, building out our team’s capability to a mature Tribe within ING. A background in anti-money laundering services or fraud is therefore a plus.

About you

Focus on protecting Customers and ING

You have a vision on how to detect and ultimately prevent Financial Crime using advanced Analytics models, in the transaction monitoring domain.

Focus on Stakeholders

You support offering advanced analytics solutions by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities

You coordinate the contribution of supporting teams (such as data management, compliance, etc)

You support the development, implementation and communication of the roadmap and strategy

You define business requirements for the development of products and services in the Fin Crime TM scope

You have understanding of client needs, digitization and API’s, bridging IT and business

Focus on Delivery

You support the Product Lead and Tribe Lead in the responsibility to manage the overall P&L for the Financial Crime & Reg Tech tribe by integrating this in your daily work and priority setting

You manage and prioritize the backlog at the level of epics, in line with ING’s Agile way of working

You apply your experience in supporting to build and manage the products with an end-to-end mindset, including design, implementation and business operations and services

You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulation and policies

Focus on Leadership

You have analytical skills and take decisions based on data and facts

You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)

You are a pro-active thinker

You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

Proven track record and technical skills:

Master degree

Minimal 5 years of working experience in applying analytics in a business environment

Experience in applying advanced analytics, delivering tangible business impact

Excellent level of English

Agile/Scrum experience

Experience in product management is a plus

Experience/affinity with anti-money laundering services or fraud is a plus

Rewards and Benefits

We want to ensure you can strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm.

The benefits of working with us at ING include:

24-27 vacation days depending on contract.

Pension scheme.

13th month salary.

Individual Savings Contribution (BIS), 3.5% of your gross annual salary

8% Holiday payment.

Hybrid working to blend home working for focus and office working for collaboration and co-creation.

Personal growth and challenging work with endless possibilities.

An informal working environment with innovative colleagues.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and business. Do you want to work at the cutting edge of what’s possible while ensuring you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

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