Customer Journey Explorer – First Class Service Denmark

Netherlands Job Openings

Print.com

Amsterdam

September 13, 2024

Your smile is palpable through the mail and audible over the phone, you make sure our customers get the right help and know how to give them true first class service.
Route

An unforgettable customer journey involves surprising, clear and fine communication. By listening carefully to customers' questions and wishes, giving the right advice or looking together for a good solution to their problem, you know how to give our customers first-class service. Furthermore, you know that the customer can always have useful feedback, you therefore ask that extra question to hear how Print.com can grow further. Although no day is the same during this dynamic adventure, the activities below are part of the itinerary anyway:

- Twice daily stand- up to discuss ongoing issues with your circle.

Being in contact with customers via phone, chat or email
Helping colleagues resolve escalations.
Switching between customers, production sites and colleagues

Travelling essentials

This dynamic flight of a lifetime is suitable for the purebred adventurer who knows how to get things done. What else makes you the ideal print traveler, you can read below.

You have experience in a job where you work a lot with customers.
Print knowledge is a plus.
You are multifunctional, proactive, customer-oriented, flexible, communicative towards customers, colleagues and suppliers, learning and curious.
You keep an overview, even when it is busy.
Switching between different programs is not a problem.
You are fluent in Danish, but a word of English is helpful.
Bonus points if you already know how Hubspot or Slack work.

Meet the crew
The Print.com crew consists of more than 350 crew members, over 100 of whom can be found in Deventer and Amsterdam (The Netherlands), 10 crew members in Brussels (Belgium), 10 crew members in Montpellier (France) and 5 crew members in Würzburg (Germany). Within the Nordics team you will work closely with other crew members, including Villads and Jorn. Want to know more about the team? Feel free to send an email to velkommen@print.com. We will be happy to answer all your questions.
Additional flight info
On a high-speed flight, it is important to schedule the occasional stopover. Stretch your legs and get all your ducks in a row. That is why we give you 25 days holiday plus time off on an international public holiday of your choice. We like to think of the future too and old age is also on our radar. You build up a monthly pension through our pension scheme, to which we pay the premium for you.
Accommodation
The world is your oyster of possibilities where to work. In The Netherlands, we have two beautiful spots where you can look out over the water, it’s up to you which office you prefer.
At KNSM-Laan 171, Amsterdam, our capital city, we have settled on a beautiful location overlooking ‘t IJ. The place for creative tours de force, because your workspace is on the top floor. This location is also easy to reach by bike: 10 minutes from Amsterdam CS or a short trip with the tram and you will be at the front door.
At Teugseweg 18a, Deventer. You can enjoy endless views over the IJssel river from your workplace. A different beautiful view each day; with changing water levels, wildlife and a breath-taking sunset. We have over 200 parking spaces in front of the door, a bus stop around the corner and the main train station is a short 12-minute bike ride away.

We regret to inform you that this job opportunity is no longer available as it has expired

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