Netherlands Job Openings
Xerox
Customer Software Support Analyst
FULL TIME
August 5, 2024
- To support the delivered solutions and infrastructure, to implement and maintain devices, software, workflows and solutions and provide the defined service for the customer
- Guide and coach our customers to ensure they realize the full benefits of Xerox products and services
- In the case of technical problems, provide L1 and L2 support; work independently to resolve the problem and fix the issue; open error reports and drive solutions with the L3/L4 support
- To provide comprehensive technical analysis, system integration, application support and technical advice to customers in order to achieve Xerox revenue goals and the satisfaction of the customer and his business objectives
ESSENTIAL RESPONSIBILITIES:
- Managing and troubleshooting Xerox solutions and components in customer network environment; usually Windows platform
- Work with the Xerox teams and the customer to realize and service full customer requirements and act as the key contributor of technical content complex customer Xerox solutions
- Work with the Xerox teams and the customer for troubleshooting and suggestions for improvement
- Working with 3rd party solution providers as required to provide and maintain the integration and maintenance of components and software
- Proactively support the agreed services for the customer by continuously monitoring the infrastructure and thus ensuring full compliance with the SLAs
- Ensure that the installed solutions and associated changes are documented on an ongoing basis
- Support the technical implementation team (Xerox, 3rd Party and customer resources) to provide the agreed services to ensure customer expectations are met
- Maintain ongoing customer relations, identifying and promoting any additional opportunities for applications and page volume growth
- Display a professional image in all interactions with customers to ensure that Xerox is perceived as the company of choice
QUALIFICATIONS, SKILLSETS & EXPERIENCES:
-
DUTCH & ENGLISH languages required
- Ability to travel through the entire Netherlands region when needed
- Experience in managing and troubleshooting solutions and components in complex network structures; as well as developing creative troubleshooting and suggestions for improvement
- Experience of working in a technical support and service role, consulting with customers to develop relationships and common objectives
- Ability to initiate and drive tasks and projects and bring them to a successful closure
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