Do you want to be part of our team of professionals?
As a Global Service Manager you are responsible for driving service excellence, increasing the value offered to our customers and to drive customer satisfaction in an efficient and effective manner and drive IB uptime ensuring commercial integrity of our service.


Tasks and responsibilities:

• Develop and execute plans for the further professionalization of the department.
• Drive continuous improvement of application and technical processes worldwide, application and technical capabilities, tools and supporting systems.
• ensure the optimal uptime of our install base, always maintaining peak performance and reliability.
• Lead a multidisciplinary team by motivating and empowering team members.
• Develop and execute plans for the further professionalization of the Service department.
• Create and support a learning organization.
• Ensure that all employees within the departments have the necessary knowledge, training, quality and service awareness.
• Drive the aftersales business process for application and technical services Lead a multidisciplinary team by motivating and empowering team members.
• Create and support a learning organization and Ensure that all employees within the departments have the necessary knowledge, training, quality and service awareness. Setting up an appropriate resource plan for technical and application technicians
• Set up and enable performance measurement through the appropriate KPIs.
• Setting up and driving an application and technical product portfolio to increase customer satisfaction and business results.
• Manage the application and technical resources worldwide in a matrix organization.
• Support annual budget, strategy, service reporting dashboard for application and technical services.
• Set up and drive an application and technical escalation process, using an ERP-driven ticketing tool.
• Interface between the field & customers concerning regulatory and quality requirements and help drive/support the medical device complaint processes.
• Support on special projects.

Skills and knowledge:

• Solution driven business approach
• 10-15 year experience in application & technical field of the eye-care industry with a deep understanding of surgical ophthalmology
• 5+ years management experience in a ‘hands-on’ Med Tech company
• Ability and preference to lead team members with a ‘leading-by-example’ approach
• Motivates and empowers direct reports and stakeholders
• Be analytical and structured
• Be an outgoing team player and an excellent communicator
• Be proactive and able to get things done in a timely manner
• Customer focused and product passionate
• Commercial and pragmatic; understand and apply commercials to new ideas
• Relationship builder, inspiring trust, collaborative, culturally sensitive
• Adaptable, resilient, influencer; able to stay focused and be decisive
• Credible with strong communication skills
• Bachelor's in related fields
• Business acumen
• Fluency in English and Dutch.

Does DORC make you happy?
Does working for you mean working together? Realising surgical devices together that help to make people see again? With a hands-on and both legs on the ground mentality? Do you want to work for an organisation where you get freedom and responsibility? Where you are fully stimulated to come up with new ideas? And where innovation, quality and technology are woven into the DNA? Then DORC is the place for you.
Did you know ...?
DORC, short for Dutch Ophthalmic Research Center, manufactures equipment, instruments and liquids used in eye surgery.
DORC is a ZEISS company, an internationally leading technology enterprise that develops, manufactures and sells highly innovative products and solutions in a variety of business fields, such as medical technology. As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities.


Would you like to know more about working at DORC? Then read on here.
What does DORC have to offer you?
At DORC, you play at top level. It is therefore only logical that we reward you as a top player. You can expect the following:

• 27 holidays for a 40-hour full-time job
• 8% holiday pay
• 13th month
• Bonus scheme
• A company car
• And a non-contributory pension, which means you will receive a substantially higher net salary

What else can you expect from us? Every opportunity to learn and grow. Your own laptop and smartphone. And a fantastic company restaurant full of delicious, fresh products.
Will you be our new Global Service Manager?
Are you up for this? Then apply directly via the red button! Do you still have questions? Then contact Eric Govaarts our Global Recruiter: e.govaarts@dorcglobal.com.