Netherlands Job Openings
GS Netherlands Onsite ManCo B.V.
Intern
Amsterdam
August 27, 2024
JOB DESCRIPTION
Key Responsibilities
- Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Completes various administrative and other reports and performs other duties as assigned or as necessary.
- Responsible for conducting property tours and showing apartments. Supportive to processing applications, credit screening, and criminal background checks. Preparing the move-in packages, and ensuring a smooth resident move-in experience.
- Responsible for all community engagement activities ensuring the highest level of Resident satisfaction. Adheres to the company policies and standards able to run daily operations.
- Responsible to the move out process and its administrational processes.
- Completion of all documentation, recording and maintaining file notes and residents records.
- Uses the property management software application (Yardi, etc.) to manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Undertakes marketing and event activities to promote the property (e.g. attending university open days) and organize regular events and monitors competitor activity.
Key Relationships
- (Assistant) Property Operations Manager and Community Team.
- Prospects and current residents.
- Marketing & Sales team, Regional Operations Manager.
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operation systems. Training will however, be provided.
- Dutch and English verbal and written communication skills.
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
- The ability to create atmosphere, influence people positively and great communication skills.
- Evidence of organization skills in combination with customer service
- Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
- A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
- Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, eye for detail, taking decisions and/or action when required.
- Proficient at using social media.
- Fluent English verbal and written communication skills.
- Numerical / administrative skills necessary to complete the above activities.
Desirable
- Educated to Bachelor (HBO) level or equivalent experience (Hotel School / Facility Management).
- Knowledge of Landlord/Tenant Legislation.
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