Netherlands Job Openings

GS Netherlands Onsite ManCo B.V.

Assistant Property Operations Manager

Diemen

August 27, 2024

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY
The Assistant Property Operations Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Property Operations Manager in the day to day management of the property to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives and ensures the buildings and premises are in perfect condition.
JOB DESCRIPTION
Key Role Responsibilities

Coordinates (outsourced) team members, daily activities and resources of the property to achieve and succeed established budgeted financial and operational goals.
Ensures all prospects are welcomed up to standard by the team and conducts sales and leasing activities such as property tours, follow up on any enquiries and convert prospects and leads into bookings to achieve targeted leasing numbers.
Leads all team members by regularly discussing progress and pending issues, conducts performance meetings and ensures all team members are provided with all tools to perform their job to standard.
Takes responsibility on quality control of all vendors by keeping proper documentation and regular catch ups.
Walking regular rounds on the premises and signalling any irregularity, takes responsibility for all viewing activities ensuring the property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
Supervises and monitors the complete process of applications, credit screening and background checks.
Is responsible on receipt of required documentation, contract returns and payments for new tenants and streamlines these processes consistently in the team.
Ensures a smooth move in process for all new tenant by leading by example and by taking strict quality control amongst all team members.
Monitors and checks (pre)inspections performed by the team in residents’ apartments that gave notice, ensuring a smooth and professional move-out process and timely planning of any maintenance works.
Actively seeks interaction and contact with residents. Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Ensures a hospitable approach by all team members and keeps consistent track through the resident satisfaction program.
Seeks input from residents on events and actively, together with the team, contributes to resident events.
Uses the property management software application (Yardi, Rent Cafe) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
Initiates and executes initiatives with regards to community building together with local businesses.
Undertakes marketing activities to promote the property (e.g. attending university open days) and monitors competitor activity.
Develops and maintains local knowledge and information resources, relevant to resident needs (i.e. travel, entertainment and amenities).
Completes and keeps up to date with Health & Safety compliance activities in line with the company’s policies and procedures.
Completes various administrative and other reports and performs other duties as assigned or as necessary.
Working closely with and responsible for all daily operations during absence of the Property Operations Manager.
Guides Month Ends together with Property Operations Manager by providing proper accruals, reclasses and variance analysis on monthly figures.

Knowledge & Qualifications

Good level of general education with good written and numerical skills.
Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
You have an organized way of working
Proficiency in using property operation systems (Yardi or others). Training will however, be provided.

Experience & Skills

Excellent communication skills (Dutch and English, verbal and written).
Minimal 3 years’ experience in a similar role. Managed operations on a substantial scale.
Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.
Demonstrated management skills sufficient to lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists
The ability to create atmosphere, influence people positively and work under pressure.
Evidence of organisation skills in combination with customer service
Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
Numerical skills necessary to complete the above activities.
Flexible approach to work and adaptable to thrive in a changing environment.

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