Your scope will include all order flow system integration activities; from order receipt, payment through allocation, to final delivery and potential returns. To do so, you will closely collaborate with SFCC, Adyen, OMS, SAP, WMS Product Owners, E-DC Operators, Omnichannel coordinators, Customer Service and Project teams to guarantee smooth order flow resulting in prevention of systems faults.
Next to that, you will be the Omni Channel solution representative for related e-commerce processes and make sure all post sale interfaces in back-end are flawless to secure the best customer experience and revenue.

The Omnichannel Order Manager is reporting to the Omnichannel Supply Chain Manager and part of the Global Omnichannel Business Unit reporting to the CDO.

What you will be doing:

• Monitor and analyze the E2E operation for E-Commerce global Channels, analyze root causes of non-performance and drive mitigation actions;
• Analyzing means diving into orders and sales during specific period of time (SFCC, Adyen ,Oil, SAP, JD WMS ). Identifying missing revenue and also incorrect data information in those systems;
• Proactively prevent system roadblocks that cause unhappy customers and extra manual handling by CS which results in refunds;
• Performance overview of the systems, reporting on monthly basis to identify improvement areas and create business solutions;
• Collaboration and alignment with product owners from different applications (SFCC, Adyen ,Oil, SAP, JD WMS) and project managers;
• Optimizes E2E fulfilment process from order confirmation till entitled returns and create business cases to tackle lost sales caused by eg. Mispicks, failed orders and returns;
• Apply lean solutions in the day-to-day operation & initiate problem solving suggestions.

Who we are looking for:

Must haves:

• Bachelor degree in business/logistics or related, incl. relevant internships and work experience;
• Minimum of 3 year’s experience in e-commerce in a retail/commercial environment;
• Good organization skills, strong attention to detail, team player and analytically strong;
• Excellent knowledge of the English language; written and verbal.

Accountability “Taking charge and focusing others”
Holds self and others accountable for business results and how they are achieved. Has an optimistic “can do” approach. Provides focus and drive to overcome obstacles and get the results we want.

Discipline “Driving operational and financial excellence”
Demonstrates discipline to manage improvements seamlessly. Makes logical and systematic decisions and builds an environment of continuous improvement. Is emotionally mature. Learns from mistakes and challenges others to do better.

Entrepreneurship “Running the business as an owner and a partner”
Thinks, acts and behaves like an owner. Conducts self with unquestionable integrity. Has an entrepreneurial mindset and creates an environment of calculated risk-taking and experimentation.

Simplicity “Breaks down complexity and provides clear and consistent messages” Cuts through complexity by sound logical judgment. Has the power to communicate the strategy in a way that is easily understood by all employees and generates enthusiasm.

Solidarity “Releasing the power of one” Reaches out across the organisation to drive success. Fosters a collaborative organisation and a climate where employees feel engaged. Builds trust by communicating with openness, consistency and authenticity.

What we offer:

• Hybrid work environment;
• 25 vacation days & the possibility to buy and sell days;
• Working in an international environment;
• Access to the Hunkemöller Academy to further develop yourself;
• Possibility to work from abroad for up to 2 weeks;
• A 25% employee discount on all Hunkemöller products;

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2023, which underlines our people initiatives and achievements.
Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!
Apply now with your CV (in English) or Linked In profile only. In case of any questions, please contact our Recruitment team via recruitment@hunkemoller.com.
For this role, we're not looking to work with external agencies.

• Internal Learning Platform

• Flexible Working Hours

• Dynamic and Fast-Paced Environment

• Restaurant on site with freshly-made food

• Lifestyle Workshops

• Collective Company Insurance Discount

• Support in Travel Expenses

• Community Events

• Pension Support

• Staff Discount

• Performance Reviews

• Hybrid Working Module & Home Office Allowance