Netherlands Job Openings

Mattel

Regional Customer Service Coordinator (Temp)

Amstelveen

FULL TIME

August 19, 2024

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
This is a local opportunity based in our office in Amstelveen, the Netherlands. We offer a full-time fixed-term contract (max 12 months with the possibility of extensions).
We are seeking a dedicated and proactive Regional Customer Service Coordinator. You will coordinate all promotional jobs (displays, bundles etc.) between the local market (sales, marketing, planning, customer service) and the DC’s.

What Your Impact Will Be:

Coordinate production of displays, bundles and other reworks to ensure they are available on time and in full to be shipped to customers
Enforce the rework procedures and timelines are respected by all parties in the process
Create a rework plan & share with DC and local customer service per agreed lead-times per DC
Utilize all available data to make decisions about when (and possibly where) to rework
Lead weekly market calls where reworks are discussed on detail
Work closely together with Inventory Analysts and DC
Work closely with local sales, marketing teams to agree available stock dates and obtain necessary information to plan reworks
Maintain data master file where the rework planning is based on
Look for potential cost savings / alignment across the region
Monitor shipping against reworked stock and highlight any ‘excess’ to relevant personnel
Look for opportunities for process improvement

What We’re Looking For:

Excellent written and spoken English essential. Second European language beneficial, particularily French or Italian.
Excellent communication skills
Strong organizational skills / ability to prioritize
Advanced excel skills mandatory
Preferably COGNOS & AS400
Fast & autonomous decision making
Strong feeling of ownership and courage to drive & lead the process
Influencing skills
Strong problem solving skills
Ability to deal with complex data, multitude of markets and simultaneously “juggle many balls in the air”
Confident to recommend innovative solutions
Integrated approach with other teams
Flexibility
Able to work under pressure in a fast paced environment

Additional information
Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What It’s Like to Work Here:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process, and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.
Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/Mattel Careers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.
Videos to watch:
The Culture at Mattel
Mattel Investor Highlights

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