Netherlands Job Openings
GitHub, Inc.
Renewals Specialist II
FULL TIME
November 7, 2024
Locations: In this role you can work from Remote, Netherlands
Overview:Git Hub helps companies and organizations succeed by allowing them to build better software together. The renewal event serves as a key milestone within the customer’s lifecycle where customers reflect on the value of their Git Hub investment and take the time to celebrate and think about the past while also planning for the future. We are looking for an excellent Renewals Specialist to join our fast growing team supporting our largest customers across the world. This role will partner with Account Executives, Customer Success Managers, Finance, Deal Desk, Legal, Microsoft counterparts, and other internal partners to retain and expand our customer base. This candidate will produce and present compelling customer proposals, ensuring that large contracts are renewed on time and quoted accurately
Responsibilities:
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You will define and negotiate complex contractual terms, with collaboration from the account team to preserve and enhance customer contracts and relationships
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You will actively engage with key decision-makers to identify customer requirements and drive on-time commitments
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You will lead, maintain and report an accurate rolling 90-day forecast of renewals in your territory
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You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
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Communicate risk clearly and take the lead in developing resolution strategies
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Help cultivate a team culture that includes high ownership, customer-first focus, high integrity, and an optimistic and positive environment
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Several years experience in contract administration, renewals management, consulting, project management, sales, or sales operations
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OR Bachelor's Degree in Business, Law, Communications, or related field AND some experience in contract administration, renewals management, consulting, project management, sales, or sales operations
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OR Master's Degree in Business, Law, Communications, or related field AND experience in contract administration, renewals management, consulting, project management, sales, or sales operations
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OR equivalent experience.
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Experience working with large enterprise customers in a high growth technology companies
Preferred Qualifications
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Several years of Customer Success / Account Management / Contract Administration / Consulting experience preferably within an Enterprise Saa S organization
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Highly organized with an ability to multitask while navigating ambiguity
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History of success and flexibility in a rapidly-changing environment
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Knowledge of Git and Git Hub workflows
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Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
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Strong customer orientation, dedication, and passion for delivering a great customer experience
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The ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
- Model
- Coach
- Care
- Create clarity
- Generate energy
- Deliver success
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At Git Hub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: Git Hub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
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